Customer Support Representative

We are looking for a second-level Technical Customer Support Representativeto provide superior software support to our clientsbased in Germany.

Responsibilities:

• Provide excellent customer service to Revalize customers and teammates through consistent and thoughtful behavior aligned with Revalize values
• Provide support for incoming queries and issues related to the companys proprietary software solutions & Keytech
• Identify evaluate and prioritize end-user issues to ensure that inquiries are successfully resolved
• Reproduce problems and create test cases in complex software setups
• Adhere to established customer service and documentation standards
• Solve and respond to support requests and escalate issues as required
• Author edit and actively contribute to the improvement of knowledgebase articles FAQs and functional documentation related to Revalize proprietary software processes and procedures
• Execute various support tasks including for example performing installations and setting up applications

Qualifications :

• Two (2) or more years experience in customer-facing technical support or related field
• Previous professional experience working directly with complex software (database and/or web-based object programming) customers to troubleshoot software issues
• Previous experience providing application / technical support of SaaS applications; experience with one or more Revalize applications preferred
• Language proficiency (spoken and written) in German and English required.
• Analytical thinking skills to investigate and solve problems
• Experience in dealing with customers and communicate in a professional way

Preferred skills and abilities:

• Experienced in creating AI prompts
• Experience in use of 3D CAD systems strongly preferred
• Working knowledge of Salesforce and Atlassian Suite preferred
• Thorough understanding of networking topologies & protocols preferred
• Mac iOS and Android knowledge/experience preferred
• Bachelors Degree or equivalent preferred
• Ability to excel in a high-paced ever-changing environment

Additional Information :

All your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30-minute online assessment as a part of your application.

Revalize designates standard working hours as 8:00 am to 5:00 pm Eastern Time (ET) for employees based in the United States and 08:00 to 17:00 Central European Time (CET) for employees operating within the EMEA region.

Qualified applicants will be asked to complete a 30 minute online pre-employment assessment as part of the recruitment process.

Remote Work :

No

Employment Type :

Full-time

Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
Experience: years
Vacancy: 1