Online Community Manager

Ocean Communications based in the UK are currently sourcing for agents in Germany to support our German Customers with our Gaming Client.

The Role

You will be responsible for :

• Forum and Discord moderation.
• Game mastering tasks associated with the Howrse gaming title.
• Provide qualitative and quantitative feedback based on A / B testing and consumer insights through online surveys, polls, and close monitoring of community channels.
• Engagement Moderation, crafting personal, appropriate, on-brand responses to players.
• Content Moderation if volume spikes demand it.
• Monitoring all assigned Community channels, and coordinating Moderation efforts, offering guidance to Mods as needed.
• Understanding of escalation pathways for sensitive or critical content, in accordance with mutually agreed escalation matrix.
• Ability to identify and escalate sensitive issues to the Community Developer and Marketing Team with alacrity, ensuring all actions and responses are approved.
• Store review sentiment analysis.
• Sensitive material : Agents servicing this program may have to view content that may be upsetting or offensive which can include but is not limited to graphic violence, sexual content, hate language, etc.

Ideal Profile

What's on Offer?