Technical Support Specialist - German speaker

About the company

Our client is one of the leaders in the field of module-power electronics , and offers an advanced and powerful solar micro-inverter technology for residential and commercial systems.

They are currently developing its technical support team in Europe, and is recruiting a technical support specialist who will be based in Germany (Preferably in Bonn or Frankfurt area), in charge of mainly German and Northern Europe cases.

The main function of the Technical Support Specialist, reporting to Global Services, is to respond to technical and installation problems of solar installers in order to ensure total customer satisfaction and maximize the performance of their products.

They will also have contact with customers and installers by telephone, e-mail, written communication and occasionally on their premises.

As the primary area of responsibility, the Technical Support Specialist will :

• Accurately and efficiently assess, analyze, advise, and resolve technical issues observed on their products.
• Train distributors and installers of solar systems (on site or remotely in a webinar).
• Monitor existing installations via their online monitoring portal and identify installation issues.
• Track technical issues via CRM.

As a secondary area of responsibility, the Technical Support Specialist will :

• Produce and / or translate technical documentation for the company.
• Produce and / or translate materials for the training of our installers.

In addition, the Technical Support Specialist must :

• Have a thorough and comprehensive knowledge of the company's solar products and systems.
• be motivated for everything related to the company.
• be able to manage time effectively and efficiently and carry out projects and assignments in a cost-effective manner.
• Treat the company's contacts, installers and customers with respect, professionalism and patience.
• Be proficient in the installation of Internet routers and bridging devices, understanding and recognizing different wiring and equipment.

Requirements :

• German & English native or fluent.
• Technical / engineering education in photovoltaic or electric solar
• Experience working in customer service / technical support is essential.
• Experience in CRM (Salesforce Service Cloud, Odoo, or equivalent) is an asset.
• Good knowledge in the use of computer and web tools.
• Knowledge of the solar industry or high-tech products is highly appreciated
• Autonomous and organized, able to work independently from a home office and also from the Amsterdam office when needed.
• Comfortable in fast-growing and fast-changing environments
• Preferred place to work : Germany

For you :

• Fixed based salary between 35-40k EUR
• 100% Remote opportunity
• Teamwork culture in a global renewable energy company, with people working in different locations around the world.

Please share your CV so we can consider you for this or future positions in the Renewable Energy industry!