German Speaking Customer Advisor for Sofia Office

If you are passionate about delivering outstanding

customer support in fast-paced environment and If you're looking

for a place where Your skills make a real impact , we have the

perfect role for you! Role Overview Fantastic opportunities working

with the world's leading lighting solutions provider! Our energy

efficient lighting products, systems and services enable the

customers to enjoy a superior quality of light, and make peoples

lives safer and more comfortable, businesses more productive and

cities more livable. Want your weekends free? Not a problem! Our

lines are open 9 : 00am-9 : 00pm Monday to Friday to help you strike an

excellent work life balance! Possibility for hybrid work after the

6th month! Key Responsibilities : Respond to inbound customer

requests, document relevant case information Ensure excellent

customer satisfaction Ability to assist users with Pre-Sales,

General Inquiries, and technical support issues via

phone / email / chat / social / social messaging channels (as assigned)

Respond appropriately to customer escalations and escalate issues

and customers to higher tiers of support as defined and documented

Collaborate with other technicians to resolve or properly close

help tickets Manage an individual ticket queue Responsible to

follow the direction of management and provide feedback What you

need? Exceptionally customer focused Fluency in German both in

verbal and written communication Good level of English in both

verbal and written communication (for training purposes) At least 6

months experience in front-line technical customer service role

preferred Possess excellent writing and verbal communication skills

to simplify technical language for non-technical users Demonstrate

patience when communicating and solving issues Treat all data and

personal information with utmost confidentiality Keep up with the

latest IT and tech-related trends Proactive, self-motivated and a

great team player Excellent soft skills, particularly in

Demonstrating empathy in active listening skills and demonstrating

empathy What can you expect from us : Fulltime role with working

shifts between 9 : 00 a.m. 9 : 00 p.m., Monday Friday Competitive

salary 3900 BGN Convenient office location, close to bus stations

and the metro Comprehensive initial training and onboarding (fully

paid by us) Continuous training and upskilling programs through

Concentrix University Professional Development and Career

Navigation programs to map out the steps in your desired

development Health and Wellbeing initiatives Relocation support if

needed (accommodation and travel expenses) Part of the additional

benefits are Health and Life Insurance, Multisport card, Transport

allowance, Bonus for important life events, Additional paid leave

for education, Corporate discounts, Company events and many

more!