Teamlead IT Service Desk and Digital Workplace
(m / f / d)
Arbeitnehmerüberlassung Bayreuth Start date : asap Reference number : 837370 / 1
Diesen Job teilen oder drucken
Responsibilities
- Lead and develop the IT Service Desk and Digital Workplace team
- Ensure professional 1st- and 2nd-level support in line with ITIL best practices
- Manage Incident, Problem, and Change processes with clear escalation paths
- Resource planning, workload distribution, and team performance management
- Delivering projects and maintenance of End user IT services and digital workplace
- Manage business / service partners, IT commercials, cost planning and budgeting
- Supervise end-user IT infrastructure (clients, mobile devices, peripherals, Video
- Define and monitor Service Level Agreements (SLAs) and Key Performance Indicators (KPIs)
Profile
Degree in Computer Science, Business Informatics, or equivalent qualificationExperience in IT Support, Service Desk, or Digital WorkplaceStrong knowledge in : Microsoft 365 and Azure (Intune, Teams, SharePoint, Exchange Online), Windows and macOS clients, Mobile Device ManagementExperience in ITIL processes and ticketing systems (ServiceNow, Jira Service)Proven leadership experience with strong people management skillsExcellent communication skills in english (C1+), german is an advantage (preferably B2+)Strong customer orientation and problem-solving abilityResilient and decisive in critical situationsBenefits
A highly motivated team and an open way of communicationEmployee assessment and developmentPleasant working atmosphere