Customer Service Representative (m/f)

Department : Supply Chain

Employee type : Permanent contract Full time employee

Location : Dudelange, Luxembourg

Ampacet Corporation advances the future of plastics by bringing forward-thinking solutions to our customers that increase product performance, durability and sustainability.

We focus extensively on color, special effects and advances functional additive and masterbatch products. We also offer black and white masterbatches as well as process aids.

Ampacet products are used in applications ranging from packaging, sporting goods, home decor, cosmetics and beauty to appliances, automotive, healthcare, 3D printing and aerospace.

We partner with our suppliers and customers to create masterbatch formulations that help bring products to market quickly.

Ampacet’s global and multidisciplinary teams offer in-depth technical, analytical and color-matching support as well as on-site troubleshooting services and prototyping.

Founded in 1937, Ampacet operates 25 manufacturing sites in 18 countries. We also have four research and development centers, two in the Americas, one in Europe and another in Asia, and we sell our products in more than 90 countries.

For our headquarter office based in Dudelange, we are currently looking for a Customer Service Representative.

Primary function :

Reporting to the Customer Service Manager, the Customer Service Representative (CSR) is responsible for the interface between the customers and the company through various departments.

The CSR is in charge of order management, correspondence and customer satisfaction.

Duties and Responsibilities :

• Processes all sales orders, based on customer’s request, by liaising availability, delivery, lead-time and pricing;
• Acts as a link between the customers, plants and Sales Representatives to ensure all sales order special requirements are met;
• Makes daily follow-up of open orders to ensure on-time deliveries; If applicable, manage call off agreements and consignment warehouse / inventories;
• Gives information on availability and delivery of orders, divert technical questions to people in charge, share documents, checks pro-actively customer needs;
• Prepares orders for invoicing after shipments;
• Creates and updates customer accounts;
• Ensures correct pricing is applied;
• Takes action on all customer complaints and requests for service, make sure the customer’s problem is reconciled promptly and satisfactorily;
• Handles sample related CSR activities;
• Pro-actively contacts customer in terms of order management, discuss / checks needs of customer, stimulates customer to raise orders for re-current business etc ;
• Checks and makes minor adjustments to work methods to solve problems that are routine and typically exist in current work processes and systems;
• Performs other duties and special projects as requested by the manager / company.

Profile :

• Bachelor’s degree in International Business, Trade Relations or similar area;
• Previous experience in a position with client contact;
• Service, quality and customer satisfaction focused;
• Fluent in Polish and English or French / German knowledge is an advantage;
• Good organizational and communication skills;
• Excellent telephone and written (emails) communication skills;
• Self-confident, courteous, able to tactfully handle various personalities and problems;
• Microsoft Office : Outlook, Excel, Word.

Ampacet is an Equal Employment Opportunity employer and will not discriminate against an applicant on the basis of age, sex, race, color, creed, religion, ethnicity, national origin or citizenship, disability, marital status or any other legally recognized protected basis under local laws or regulations.