Sales Coordinator

About us

Navarino is an innovative global technology company with offices in Greece, Norway, Germany, Cyprus, the United Kingdom, Hong Kong, USA, UAE and Singapore. We develop technology solutions for the shipping industry and are a leader in our sector. Our R&D and engineering departments focus on building and enriching our product portfolio, with specialized software and services that we develop in-house.

We pride ourselves on our people and culture. We encourage innovative thinking, teamwork, and excellence. Our committed people, our values and ways of working create a dynamic, professional, fun, and family-oriented environment which delivers high value and excellence to our customers.

What will you be doing?

To act as one of the main interfaces between customers and various Navarino departments, in conjunction with 3 other internal interfaces- Account Managers, Project Managers and Aftersales Support. The overall goal is to simplify customer’s communication with Navarino, faster response times, optimizing order executions and creating more efficient internal communication.

• Acting as the first line of support for customer queries
• Preparation of Customer and / or order forms and circulation with rest of departments
• Fill in the End Customer offers
• Assisting collections by notifying them of any ongoing cases that may be affecting payments by customers
• Following up and making sure all customers have the necessary documentation for orders
• Investigating and resolving cases or escalating such cases when necessary
• Providing data and reports to sales team and customers

The role is on-site in Hamburg, Germany.

Requirements

Benefits

Beyond offering a working environment which values and supports people and their well-being, we at Navarino offer :