Security Officer (m / f / d)

Security Officer (m / f / d)

About TELUS Digital

TELUS Digital focuses on the value of human connection to design, build and deliver high-tech, high-touch customer experiences powered by next‑gen digital solutions. With over 50,000 team members and supporting 50+ languages in twenty (20) Countries across North and Central America, Europe and Asia, TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking and a caring culture that puts customers first. The company's solutions cover customer experience, digital transformation, IT lifecycle, advisory and digital consulting, risk and back‑office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands from fast‑growing tech, financial services, fintech, gaming, travel & hospitality and healthcare industries. TELUS holds a 65% interest in TELUS Digital with Baring Private Equity Asia holding the remaining 35%. Learn more at : telusdigital.com.

Position Overview

As Security Officer at TELUS Digital's Essen facility, you will play a pivotal role in safeguarding our people, assets, and operations while ensuring compliance with international security standards. This position combines physical security management with compliance oversight, requiring a dynamic professional who can balance day‑to‑day security operations with strategic security initiatives. You will be responsible for maintaining our facility's security infrastructure, coordinating emergency response protocols, and ensuring adherence to global security standards including PCIDSS and ISO 27001.

Working within both local and global security frameworks, you will serve as the primary security liaison for our Essen location, managing relationships with external security providers, local authorities, and internal stakeholders. This role offers the opportunity to shape and implement security policies that protect our digital and physical assets while fostering a security‑conscious culture through training and awareness programs. The ideal candidate will bring a blend of technical security expertise, leadership capabilities, and a strong understanding of international security compliance requirements.

Responsibilities

• Participates in both local and global Information Security teams for implementing and maintaining PCIDSS and ISO 27001 standards;
• Reports potential audit points, builds and implements the corresponding action plan;
• Supports periodic internal and client audits regarding physical security policy compliance
• Provides / conducts specific training and implements measures to optimize and maintain a high level of awareness regarding internal security policies within the operational team;
• Uses and maintains equipment specific to access control and video surveillance activities;
• Creates, modifies or cancels access card rights and operates / maintains the access rights database;
• Ensures that hiring and termination processes comply with security policies;
• Coordinates the emergency response team; develops, implements and executes emergency evacuation plan and procedures;
• Coordinates and participates in periodic first aid and fire prevention training;
• Management of the external security guards.
• Develops and maintains good working relationships with local authorities and building administration personnel;
• Coordinates specific activities in case of any type of security, safety or emergency incident; prepares and sends related reports to direct superior.

Requirements

Competencies

Values

TELUS Digital recognizes and embraces the importance of values in our ever‑changing workplace. To be successful, all candidates must demonstrate behaviors that are reflective of our values :

At TELUS Digital, we are committed to diversity and equitable access to employment opportunities based on ability.