Technical Support Engineer

Job Title : Technical Support Engineer (German-Speaking)

Department : Customer Support

Location : Remote / Serbia

Job Type : Full-Time

About the Role :

We are seeking a motivated and skilled Technical Support Engineer fluent in German and English to join our global support team. You will be the first point of contact for our customers providing Tier 1 technical assistance for our Web Application and API Protection (WAAP) and Network Security Platform . Your role will focus on troubleshooting technical issues ensuring seamless service and delivering excellent customer support experience.

Key Responsibilities :

• Provide Tier 1 technical support via email and ticketing systems in both German and English
• Diagnose and troubleshoot issues related to Linux systems networking firewalls CDN and Web Application Firewalls (WAF)
• Guide customers in configuring optimizing and maintaining their web and security solutions
• Collaborate with Tier 2 / 3 engineers to escalate and resolve complex or advanced issues
• Maintain accurate documentation for support cases and contribute to knowledge base articles
• Ensure clear and professional communication with customers maintaining a high level of customer satisfaction

Required Qualifications :

Nice to Have :

Why Join Us

Key Skills

Database,Jira,Linux,Bank,Java

Employment Type : Full Time

Experience : years

Vacancy : 1