German Speaking Customer Advisor for Sofia Office

If you are passionate about delivering outstanding customer support in fast-paced environment and If youre looking for a place where Your skills make a real impact we have the perfect role for you!

Role Overview

Fantastic opportunities working with the worlds leading lighting solutions provider!

Our energy efficient lighting products systems and services enable the customers to enjoy a superior quality of light and make peoples lives safer and more comfortable businesses more productive and cities more livable.

Want your weekends free Not a problem!

Our lines are open 9 : 00am-9 : 00pm Monday to Friday to help you strike an excellent work life balance! Possibility for hybrid work after the 6th month!

Key Responsibilities :

• Respond to inbound customer requests document relevant case information
• Ensure excellent customer satisfaction
• Ability to assist users with Pre-Sales General Inquiries and technical support issues via phone / email / chat / social / social messaging channels (as assigned)
• Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
• Collaborate with other technicians to resolve or properly close help tickets
• Manage an individual ticket queue
• Responsible to follow the direction of management and provide feedback

What you need

What can you expect from us :

Key Skills

Channel Marketing,Accounting Tally,CSS,Corporate Risk Management,Hibernate,Brokerage

Employment Type : Full Time

Experience : years

Vacancy : 1