Program Director - Large Enterprise Network Service Programs

Job Description

Our client, a leading global multinational information technology services and consulting company, is recruiting a Program Director - Large Enterprise Network Service Programs to join their business in Germany.

As the Program Director, you will lead Domain & Program Management initiatives, enhancing existing capabilities to drive the program's growth on both global and regional scales.

Your primary responsibilities will include overseeing the service portfolio, nurturing C-level relationships, and meticulously monitoring program performance and growth.

Key Responsibilities :

Service Portfolio and Strategic Accounts : Expand the service portfolio and manage strategic accounts. Utilize broader service offerings to strengthen C-level engagements.

Business Strategy and Financial Management : Play a pivotal role in shaping the business strategy for the program. Manage a team of over 150 professionals, influence the account’s P&L, and ensure consistent EBITDA performance.

Roadmap Development : Develop and implement the Automation and Delivery Excellence roadmap, ensuring alignment with customer requirements.

Automation and Delivery : Drive program management of Automation Development and NetOps.Ai platform maturity and operationalization.

Customer Interaction and Team Development : Foster strong customer relationships and oversee operations in a 24 / 7, multi-location environment.

Program Leadership : Lead the development and execution of program strategies, guide program managers and staff, ensure compliance with organizational policies, and oversee budget preparation.

Risk Management and Continuous Improvement : Manage risks, coordinate with other departments, and drive continuous improvement in program execution.

Governance and Compliance : Ensure business processes adhere to regional and financial regulations and best practices.

Service Delivery : Enable efficient and effective service delivery, manage customer projects related to service operations, and ensure all contractual SLA targets and escalations are managed professionally.

Technical and Operational Oversight : Offer technical guidance, oversee tool development, and manage interactions with network vendors on high-level support issues.

Essential Qualifications :

Leadership Experience : Proven experience managing a large team (>

150 resources) and influencing P&L performance.

Customer Interaction Skills : Persuasive communication skills (oral and written) and experience in managing customer relationships and service delivery.

Governance Skills : Strong governance and strategic planning capabilities.

Financial Acumen : Proficiency in managing budgets, ensuring value for money, and promoting sound financial practices.

Technical Knowledge : In depth with Enterprise Networking (WAN, SDWAN, LAN, WLAN, UCC, , and a clear understanding of Day 0, Day 1, and Day 2 enterprise network operations.

Domain Knowledge : Working experience with Global Manufacturing companies with production, warehousing and R&D in regulated environments.

Critical Thinking Skills : Experience in root cause analysis and problem-solving.

Training and Quality Assurance : Lead the development of training frameworks and quality assurance programs to ensure continuous improvement.

Qualification : Minimum of Bachelor of Engineering with wide exposure to Telecom Network Operations.

Additional Skills :

Strategic Mindset : Ability to guide and manage program development with a strategic perspective.

Presentation Skills : Proficient in presenting technical information to both technical and non-technical audiences.

Customer Focus : A deep understanding of customer requirements and the ability to cater to stakeholder needs.

Languages : English and German fluent

You will be expected to function as the primary liaison between the customer and network vendors, ensuring alignment with stakeholder goals and keeping strong working relationships.

Your role will also involve improving customer satisfaction (CSAT) and Net Promoter Score (NPS), and handling complaints with a focus on meeting standards, quality requirements, and timescales.

Your role will also include keeping Internal Senior Leadership abreast of Program Performance, Growth, Risks and Delivery Compliance.

Apply now if you are ready to take on this pivotal role and drive success in a dynamic, high-stakes environment.