Customer Success Manager Spain (m/f/x)

At SuitePad we're shaping the hotel room of the future!

SuitePad is a Berlin-based SaaS company focused on hotel tech. We help hotels engage their guests during the stay and generate upsells, cost savings and millions of happy guests every year.

The depth and quality of our services have made us the market leader for in-room guest communication with more than 1000 customers in 30 countries worldwide.

Some of the most renowned hotels trust us with their digital guest communication, among them international hotel groups.

We are currently looking for a Customer Success Manager Spain (m / f / x) to enhance our growth and forever leave their mark on SuitePad.

Your Playground :

• You are the main contact for our hotel chain customers mainly in the Spanish market and build a trusting, lasting relationship with the hotel executives
• As a consultant, you support the hotel chains in becoming even more successful through the efficient use of the SuitePad platform
• You advise and train the hotels according to their set goals and convince the customer to use SuitePads throughout the chain
• With best practices and case studies, you will support our sales teams in acquiring new hotel customers

Your profile :

• You have at least 2 years of experience in key account management or customer service management
• You have a passion for hospitality and want to transform that passion into achievements for our biggest customers
• You bring experience in project management and have a high level of communication skills
• You have a strong sales mindset paired with a customer centric approach
• Spanish is your native language and you are fluent in English, other languages are a plus
• Advanced knowledge of MS Office (mainly Excel and PowerPoint)
• Willingness to travel internationally (max. up to 1-2 trips per month)

About us

What to expect :

• Structured onboarding plan, so that you have a kick start with us
• A clear business model & target group and good product market fit, with motivated international colleagues
• A company culture with a high degree of ownership and data driven decisions
• A personal education budget of 1.000 Euro per year, mobility benefits and great team events
• Regular feedback sessions, a transparent view into the company and development opportunities within the sales team
• Great team spirit with a common goal in mind

This is us :

As a Berlin start-up, we redefined the way hotels connect with guests. In the hotel room of the future, you’ll find guest directory, telephone, remote control, newspapers, and room service menu, all united on a single device : the SuitePad.

Use the SuitePad to make your stay just that much more special order breakfast to your bed, make a restaurant reservation, book spa treatments, control lights and AC, or explore tourist activities around town.

It’s all here on the SuitePad, at the touch of a finger.

Curious to get to know more? Get in touch become part of our team and shape our success story!

Sounds exciting?

Go and click Apply or send us your CV to [email protected] and become our new Customer Success Manager Spain (m / f / x)! Your contact person is Sarah Hradecky.

We’re looking forward to meeting you!