Customer Success Manager, Publishers - EMEA (w/m/d)

Who We Are

Verve Group has created a more efficient and privacy-focused way to buy and monetize advertising. Verve Group is an ecosystem of demand and supply technologies fusing data, media, and technology together to deliver results and growth to both advertisers and publishers no matter the screen or location, no matter who, what, or where a customer is.

With 30 offices across the globe and with an eye on servicing forward-thinking advertising customers, Verve Group’s solutions are trusted by more than 90 of the United States’ top 100 advertisers, 4,000 publishers globally, and the world’s top demand-side platforms.

Verve Group is a subsidiary of Media and Games Invest (MGI). Learn more at .

Smaato’s digital ad tech platform is the only omnichannel ad server and monetization solution with controls to make monetization simple.

Publishers can bring their first-party data and manage all inventory in one place. Marketers get access to the highest-quality inventory so they can reach audiences around the world and on any device.

Smaato is part of Verve Group, a subsidiary of Media and Games Invest (MGI). For more information, log on to .

Who You Are

We are seeking a dynamic and results-driven Customer Success Manager (CSM) to join our Smaato Supply team. This role is focused on managing and optimizing relationships with our publisher clients, particularly those with long-tail accounts.

The ideal candidate will have a strong background in ad tech and a proven ability to drive revenue growth and enhance client satisfaction.

This position will be based in Hamburg or Berlin as a hybrid model (three days per week in the office). Outside these cities, a remote model is available in Germany.

What You Will Do

Manage and nurture long-tail publisher accounts, addressing their queries and concerns effectively and ensuring their satisfaction and success on our platform

Monitor and analyze account performance, identify areas for improvement and upsell, develop customized proposals and solutions to maximize revenue potential and meet the unique needs of each publisher

Conduct proactive outreach to underperforming accounts, presenting upsell opportunities and value propositions to drive incremental revenue

Assist publishers in transitioning between different integration types to optimize their use of the Smaato platform

Guide new publisher clients through the onboarding process, ensuring a smooth and efficient setup

Work closely with the Business Development and Account Management teams to align strategies and ensure seamless service delivery

Collaborate with internal stakeholders to resolve client issues and close support tickets promptly

What You Will Bring

3+ years of CSM, Account Management, and Business Development experience in Adtech, ideally on the Publisher / Supply side

Proven track record of managing and growing long-tail accounts

Experience in executing / managing technical integrations (VAST, o.RTB, Prebid, SDK, etc.)

Familiar and comfortable with cross-department collaboration including product, engineering, legal, finance, and account management teams

Ability to analyze data and derive actionable insights

Self-motivated, proactive, and able to work independently as well as part of a team

Proficient with a CRM tool, Excel, and PowerPoint

Full business proficiency in English is a must, additional European language is beneficial

Bachelor's Degree

What We Offer

Join one of the top privacy-first omnichannel ad platforms and gaming companies

Be part of a multicultural team (55+ nationalities) that is bringing advertising to the next level

Benefit from working with some of the most experienced professionals in our industry and constantly grow with us

You will learn and evolve in an empowering environment characterized by entrepreneurial actions

Responsibility, independence, and an opportunity to participate in projects that have a significant impact on Verve Group’s success

3 Wellness days per year to help you maintain your well-being (in Q1, Q2 and Q3 after min. 90 days of employment)

Enhance your professional skills with a yearly training budget and improve your language skills through German and / or English classes.

Work and Travel Program (monthly raffle after 2 years of employment)

We are happy to build a great team together and we appreciate your help through our Employee Referral Bonus

Align your interests with the company's success and take part in our Employee Shares Purchase Plan

You will be entitled to 27 holidays per year in addition to any of the public / bank holidays

Personalized Benefits Platform; with a budget of 100 EUR / month, you can choose the benefits that fit you best from the following options :

Internet allowance

Mobility allowance such as BVG / HVV tickets and car / bicycle rental

Kindergarten, daycare center subsidy

Sport membership and personal development

Shopping vouchers

Enjoy food and beverage benefits with colleagues and have fun during team events

Take advantage of our Employee offers and discounts

Corporate Pension Scheme

Verve Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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