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IT-Supporter (m / f / d)

IT-Supporter (m / f / d)

GULP – experts unitedDortmund
Vor 30+ Tagen
Stellenbeschreibung

Time for a change of scenery with a new job as a Service Desk Agent ? Tell us your qualifications and wishes! We have contacts with top companies throughout Germany. Our colleagues at Randstad professional solutions will find the job you need for your happiness in a permanent position directly with a client from the IT sector in Dortmund . Send us your application documents online. We'll take care of everything else - completely free of charge for you, of course. We are proud of our open company culture and welcome every application.

Here's what our clients offer

  • Fast and smooth placement in a permanent position directly with our clients
  • Trusted contacts with companies in the region thanks to many years of market presence
  • Appreciative and trusting support throughout the entire placement process
  • Intensive preparation for the interview with our client
  • Salary structure depending on qualifications and professional experience

Your tasks

  • Recording, classifying and prioritizing request and fault tickets
  • 1st and 2nd level support by telephone, e-mail and ticket system
  • Support with IT projects
  • Maintenance and documentation in the knowledge database
  • Resolving faults or forwarding them to downstream units
  • Your profile

  • Successfully completed training in the IT sector
  • First professional experience in 1st and 2nd level support is an advantage
  • Confident written and spoken German skills
  • Strong customer and service orientation
  • Ability to work in a team and strong communication skills
  • An independent and quality-oriented way of working