Introduction
About TTEC
Our business is about making customers happy. That’s all we do. Since 1982, we’ve helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology.
On behalf of many of the world’s leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.
Responsibilities
Bringing smiles is what we do at TTEC for you and the customer. As a Bilingual Chat Customer Service (German and English) working remotely in Bulgaria, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.
What You’ll be Doing
Do you have a passion for helping others and giving them peace of mind? You'll work to resolve customer issues via chat services including chat, text, email, social media, direct messaging as well as other nonverbal platforms.
Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one.
During a Typical Day, You’ll
- Answer incoming written communications from customers
- Connect and resolve issues with customers using written communication only
- Stay up to date and learn about the latest technology quickly
Qualifications
What You Bring to the Role
- 1 year or more of related customer service experience in retail, banking, contact center, customer electronics or similar fields
- Effective written communication skills including grammar and spelling in German and English
- Act as One as you work in a team setting
- Desire to help solve issues, come up with solutions, and keep organized in your work
Incentives
What You Can Expect
- Leadership who are supportive of your career and professional development
- An inclusive culture and community minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values, experiential training and access to 1000s of free training and development courses
- And yes... a competitive compensation package, performance bonus opportunities, and the benefits you'd expect and maybe a few that would pleasantly surprise you
- Ask us about our paid time off (PTO) and wellness and healthcare benefits
- Relocation assistance available
Contact information
If you, or a friend, are interested in applying for the position of German & English - Chat / Email Customer Service Representative , we want to hear from you today! Apply online by clicking the " Apply now " button!
German and English Speaking Customer Service Representative
German and English Speaking Customer Service Representative. Promptly responding to customer queries via email and live chat;. Knowledge of, or ability to learn, product, service, or area of customer service specialization;. Obtaining and sharing customer feedback with colleagues and other departmen...
German-speaking Customer Service Representative with Relocation
Address customer inquiries via phone, email, and chat in German and English. German-speaking Customer Support in Lisbon. German proficiency with fluency in English. Previous experience in customer service. ...
Level 1 Customer Service Support - Hospitality - German speaker IC1/IC2 (m/w/*)
A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated this role, your primary focus will be to deliver post-sales support and sol...
German-speaking Customer Service Agent in Portugal
German-speaking Customer Service Agent in Portugal. We are looking for German speakers to provide high-quality customer service for a leading high-end car brand in Europe. German-speaking Customer Advisor . Are you passionate about cars? Do you speak German and are you looking for a remote job in Po...
Customer Service Representative (M/F/D)
Customer Service Representative. Receives customer orders via incoming mail, telephone, and/or electronic contact regarding the organization’s products and/or services, enters and adjusts orders, resolves questions and complaints within span of control. Assists with reviewing and coordinating custom...
German-speaking Customer Service Agent at Leading Sportswear Brand
Are you a German speaker with a passion for fashion and a desire to live in the vibrant city of Barcelona? Join a dynamic team where we make every day an enjoyable experience! We’re on the lookout for enthusiastic individuals to fill the role of German-speaking Customer Service Agent for an exciting...
Customer Service Representative (m/w/d) - hybrides Arbeiten (Remote & Präsenz)
Customer Service Representative (m/w/d). Hohe Service- und Kundenorientierung. ...
Russian Speaking Customer Service Representative (m/f/d)
Support end user and support services, including but not limited to outbound phone, email and other related activities for the purposes of customer service and satisfaction. Customer Service Representative with Russian (m/f/d) - Latvia. Experience in Customer Service, preferably in B2C or B2B enviro...
Customer Service Representative (gn)
Beschaffungsplanung und Bestellung der Waren in unserem Lieferwerken inkl.Kommunikation mit den Lieferanten.Lieferterminüberwachung eingehender Waren der Werke.Lieferrückständen (Kunde und Lieferwerke), Veranlassung von Sondertransporten Incoming/Outgoing.Unterstützung der Logistik bei Rücksendung v...
Customer Care Agent (f/m/x/d) - German + French + English speaking
Customer Care Agent (f/m/x/d) - German + French + English speaking. We are expanding our fleet, and with an increase in customers, we are looking for you to strengthen our Customer-Care-Team in full-time as a. You take inquiries by phone, chat and email and solve them as quickly as possible during y...