Operations Manager (m/w/d) - Automations & Continuous Improvements

These tasks are waiting for you

• You will be responsible for everything related to increasing the profitability of our company with the focus on spendings for claims
• You will develop and build automations, e.g. with tools like Zapier, for the entire company
• You will help to create and implement a strategy for Customer Care and Claims handling e.g. implementing service levels, automation targets, communication channels, tools
• You will analyze, prepare, present, monitor & evaluate various data for and with Customer Care and Claims
• You will support the team with process improvements as well as creating & regularly adjusting reasonable KPI's
• You will design a strategy to handle customers with different profitability profiles
• You will establish preventive measures and detection of pre-contractual breaches of duty of disclosure as well as building fraud prevention & detection and processing capabilities
• You will help to create and prioritize strategically relevant short and mid term objectives

This is what you bring to the table

• You gained some experiences and knowledge as a junior consultant to insurance companies or StartUps or as a junior business analyst or junior product owner from an operational perspective
• Alternatively you bring experience and knowledge from FinTechs or from working with Digital Product Teams.
• You gained experiences and knowledge in using Low Code / No Code tools
• You are structured, good at prioritising and have solid planning and project management skills to be able to work towards long-term goals while managing immediate priorities and projects

What we offer

Together with our investor, AXA, we offer a combination of entrepreneurial freedom, leading technological know-how, reliability and extensive experience in the conception and management of insurance solutions that is rather unusual for the insurance industry.

When you become part of our team, you can expect to work with incredibly versatile and talented colleagues.

• The opportunity to lead and grow an exciting team
• The opportunity to shape the future of insurance by contributing to the strategy and success of Alteos and further advancing one of the worlds leading core insurance systems
• Modern working in the middle of Berlin's City-West, with a wide range of perks and benefits. To name a few : subsidized lunch & one free lunch a week, discount on BVG ticket, company (e-)bike leasing, urban sports club, mental well-being app, and - if needed / wanted- Visa and relocation support as well as German classes
• Many opportunities to connect with your colleagues outside of daily work, e.g.through team events, weekly yoga classes, team runs and more
• A flexible work model (hybrid working role)

About us

At Alteos, we believe that insurance makes the world a better place. Because if people feel safe, they invest more into the future - a better future.

So we offer protection for things that people love. With a wide range of innovative, customized and affordable insurance solutions - from ebike insurance to rent deposit guarantees - Alteos is now a market leader in Embedded Insurance, one of the industry’s hottest topics.

Our success is driven by many elements, but here are some of the main ones :

Customized products in record speed with our proprietary, ultra-modern IT platform

Market-leading value for money

Amazing service with a clear commitment to excellence

Strategic focus and consistency

Our highly motivated and talented team

A culture of trust and empowerment

AXA, our strategic investor, who creates real value by offering us an unfair advantage