Field Technical Consultant
Our international client is a Global Fortune 500 leader, providing innovative consumer, commercial and enterprise technology.
The company has its operations spread in more than 60 countries, with a portfolio comprising high-quality, secure products and services, covering personal and business hardware and software products.
Currently, they are looking for a Field Technical Consultant to join their team in Germany.
Job Profile for Field Technical Consultant
Responsibilities will include but not be limited to :
- Work under the direction of the EMEA Project Management Office (PMO) leader, alongside a team of Field Technical Consultants (FTCs), utilising feedback from the knowledge built by customer account teams
- Manage high-impact situations to a successful conclusion. It is a requirement of the role to produce an analysis of customer situations, working with the company Support Teams when appropriate
- Deal with all levels of customer representatives, as well as all levels of Sales, Services leadership, and technical communities
- Act as a single point of contact and a trusted advisor for customer escalations
- Own the coordination and oversight of problem-solving efforts
- Lead complex service delivery and develop creative resolutions to problems in accordance with the Statement of Works
Candidate Profile for Field Technical Consultant
- Must be fluent in German and English, both written and spoken
- Superior knowledge of PC and Cloud technology
- It is preferred to bring experience in some of the following areas : SCCM, Asset Management Tools, Patch Management, Driver Management, Image Management, (Modern) IT Deployment solutions, PC architecture knowledge, In-depth knowledge of current Windows operating systems, Windows 10 engineering, Diagnostics and troubleshooting
- Able to effectively interact and communicate with Senior executives
- A passion to learn and use state of the art technologies
- Keep up to date on the latest market trends
What Our Client Offers
- Attractive compensation package
- 30 vacation days
- Laptop
- Mobile phone
- Flexibility
- An open and stimulating working environment within one of the most forward-thinking IT companies
- A non-hierarchical organisation and fast decision-making processes
- An international and diverse team
Field Technical Consultant
Currently, they are looking for a Field Technical Consultant to join their team in Germany. Job Profile for Field Technical Consultant. Work under the direction of the EMEA Project Management Office (PMO) leader, alongside a team of Field Technical Consultants (FTCs), utilising feedback from the kno...
Field Technical Consultant
Currently, they are looking for a Field Technical Consultant to join their team in Germany. Job Profile for Field Technical Consultant. Work under the direction of the EMEA Project Management Office (PMO) leader, alongside a team of Field Technical Consultants (FTCs), utilising feedback from the kno...
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