Field Service Engineer

Responsibilities

The responsibilities will include, but are not limited to, the following :

• Perform on-site troubleshooting and repair of customer equipment in a timely, thorough, and professional manner.
• Manage and implement preventative maintenance (PM) and calibration schedules (on-site or return to Keysight) in conjunction with the customer’s production requirements.
• Installation of hardware and software / firmware upgrades and service notes.
• Supporting the Global Solutions Delivery team with involvement in on-site installation and commissioning of the complete solution.
• Supporting regional project teams with support strategy planning and implementation.
• Coordination of third-party service providers.
• Work with cross-functional teams to address difficult repair situations and escalations.
• Deliver customer training.
• Determine and develop approaches to the varied assignments associated with this position.
• Lead field service and support projects requiring coordination with other functions, customers and suppliers.
• Solve a broad range of system problems of varying scope and complexity, involving hardware, software, networking, application and facilities.
• Assist the Sales teams as needed; proactively look for growth opportunities to drive annual recurring revenue.

Required Qualifications :

• Bachelor’s Degree in Electronic or Electrical Engineering, Engineering Technology or equivalent.
• Fluent in German and English.
• Valid driver's license with clean driving record; ability to travel via car and air is essential.
• Flexibility to travel across Europe when required. The ability for short-notice travel is essential to this role. Note this is a customer facing role, so travel will be required >

50% of the time.

Desired Qualifications :

• Working knowledge of battery test technologies and solutions would be advantageous.
• Electrical, Electronic and Electromechanical troubleshooting techniques and skills knowledge, with a focus on power electronics, high voltage / current systems and safety.
• Previous on-site commissioning and / or service delivery experience desirable.
• Good working knowledge of MS Windows OS, Linux and networking.
• Strong organisational skills, with the ability to prioritise tasks in a logical manner.
• Be self-motivated, with the ability to work with minimal supervision.
• Ability to make decisions that favourably effect customer uptime.
• Excellent written and verbal communication skills.
• Ability to work in high-stress, mission critical situations.
• Flexible working hours per customer commitments.
• Requires general proficiency with tools, systems and procedures to accomplish job.

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Keysight is an Equal Opportunity Employer.