Analyst operations Jobs in Hamburg

ABOUT THE ROLE

As Technician, IT Operations, you are the first IT point of contact for Bacardi end-users providing 1st level support with responsibility for customer care, incident management and technical support on computer workstations and peripherals, on all IT Operations areas – network, collaboration tools, end-users computing. You provide immediate resolution whenever possible and you will link with 2d / 3rd level of support whenever required, follow-up and loop back with the internal customer / user.

The scope of your role includes support to German, Austrian and Swiss offices. You will be based in Hamburg.

You are also responsible for overall monitoring and maintenance of the IT infrastructure to ensure availability to all users, including configuration of networks, installing operating systems, applications software and hardware in accordance with IT standards, policies and procedures.

In this role, flexibility is key – you may be part and participate in out-of-hours on call presence and also cover to other sites on an ad-hoc basis either on site or remotely.

This role has a high impact on the employees' ability to work efficiently therefore also on the reputation, image and credibility of both IT and the company.

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