Business operations manager Jobs in Düsseldorf

Why loveholidays

Were the worlds fastestgrowing online travel agent on a mission to open the world to everyone with unlimited choice unmatched ease and unmissable value. At loveholidays our team is the driving force behind our role as our customers personal holiday expert the smart way to get away.

The impact youll have

This Senior Operations Manager role is critical to launching and expanding our

Customer Service in the Netherlands. Youll partner with our Cape Town South

Africa team to build a highperforming customer service organisation. This

includes spending at least two weeks per quarter onsite in Cape Town to provide

guidance build relationships and gather customer feedback for continuous

improvement.

In addition youll also support our rapidly growing German market. Since were

leveraging the same Cape Town team for German customer service your expertise

will be invaluable in scaling operations for both markets. Youll add strength and

depth to our existing German management team as we continue to hit our

ambitious growth targets.

You will be customer obsessed always looking at ways to remove points of friction

along the customer journey to deliver a superior experience. You will have strong

stakeholder management skills enabling you to build excellent relationships with

other key departments within loveholidays such as Customer Success Supply

Commercial Legal PR & Brand but also with Tech and Holiday Product to help us

close the feedback loop to ensure that when a problem is ours we fix it to ensure

it doesnt happen again. You will also be responsible for driving continual

improvements with our supply partners so as to drive a superior customer and

agent customer experience.

Youll be a vital part of achieving our teams departments and companywide

goals. Youll do this by driving exceptional operational performance exceeding

customer satisfaction targets and consistently meeting service level agreements.

The role is a hybrid role either based in Hammersmith London or in Kaiserswerth

Dsseldorf three days a week but will require extensive liaison with our offshore

team in South Africa including overseas travel to the destination.

Your daytoday :

This role is all about driving operational excellence for our Dutch and German

markets. Youll be our key partner in scaling customer service delivery by :

• Expanding our reach : Collaborate with our outsourcing partners to meet

growing demand in both the Netherlands and Germany.

Your skillset :

with experience managing outsourced teams.

environments effortlessly juggling multiple tasks and motivating others to

achieve outstanding results.

trends and using insights to improve team productivity and customer

satisfaction. Youre a problemsolver who digs deep to address root causes.

processes and best practices. Youre adept at optimising workflows

streamlining operations and finding efficiencies to reduce costs.

customer service skills. Youre empathetic solutionsoriented and

dedicated to delivering highquality resolutions.

ability to inspire and guide teams effectively.

data insights and drive operational improvement.

all levels including preparing and delivering presentations to senior

management.

collaboration.

once a quarter (with the potential for increased frequency).

English. German language skills are a plus!

Desirable

not essential

The interview journey :

Remote Work : Employment Type :

Fulltime