Operations Manager

Does the challenge of running our show make your heart beat faster? Can you balance executing and delivering the masterplan with a strategic focus on guest experience, revenue generation and achieving commercial results for our Stakeholders?

Then why not come and join us at the Radisson Hotel Group to Make Every Moment Matter! where our guests can relax and enjoy the experience!

Our Operations Managers are hotel experts and recognized leaders with the ability to prioritize a complex and hands on workload and who strive to deliver a hospitality experience that is beyond expectation - creating memorable moments for our guests.

As Operations Manager, you will join a team that is passionate about delivering exceptional service where we believe that anything is possible, whilst having fun in all that we do!

Interested then why not say Yes I Can! as we are looking for passionate people just like you!

Key Responsibilities

• Ensures the smooth running of the hotel, where all areas of the business operation are managed and that the guest service experience is delivered to the highest levels
• Working proactively with Heads of Department and key stakeholders to maximize guest satisfaction and comfort, delivering a positive and responsive approach to enquiries and problem resolution
• Implements strategies where key hotel metrics are identified, communicated and delivered
• Works with key stakeholders, effectively manages and reviews the life cycle of the team within the hotel, fostering a culture of growth, development and performance
• Works to deliver the hotel budget and business plan, ensuring that all areas of the hotel operation are controlled. Maximizing sales and profit, business opportunities and brand reputation, productivity and performance
• Builds and maintains effective working relationships with all key stakeholders
• Reviews and scrutinizes business operations, objectives and best practices, providing recommendations that will drive financial performance and provide added value
• Ensures adherence and compliance to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required

Job Requirements

• Proven experience in hotel operations with strong problem-solving capabilities
• Excellent leadership skills with a hands-on approach and lead-by-example work style
• Commitment to exceptional guest service with a passion for the hospitality industry
• Ability to find creative solutions, offering advice and recommendations
• Personal integrity, with the ability to work in an environment that demands excellence, time and energy
• Experienced in using IT systems on various platforms
• Strong communication skills

We offer you :

• Employee rates for you and friends & family in all Radisson and prizeotel hotels
• As an RHG employee you will get 30% discount F&B discount during your stays in our hotels
• Free accommodation for you in our hotel for the first month if you come to us from another city
• You will receive an extra day off around your birthday
• From your 5th anniversary onwards, you will receive a bonus payment every 5 years, as well as a genuine gold YesICan! pin with a diamond awarded
• Receive a payment for every guest you attract to our loyalty programme
• Discover your hotel as a guest and enjoy an in-house experience for dinner, bed and breakfast together with a companion of your choice, within 4 to 6 months of being hired
• 550 € net Refer-a-Friend bonus for every hired person you bring in
• Individual further training opportunities at the in-house Radisson Academy
• Diverse career opportunities worldwide in more than 1500 hotels
• Training, transfer and promotion opportunities in 9 hotel brands worldwide
• Diverse and open team and regular team events

Germany's Best Employers 2021" 2nd place in the category "Gastronomy, Hotels, Leisure & Tourism" in the ranking of the stern magazine

Sounds exciting?

Apply now and become a Moment Maker at Radisson Hotel Group. We look forward to getting to know you!