Client success manager Jobs in Bad Langensalza
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Janes delivers the world’s most complete collection of open-source defence and security intelligence.With a global team of expert analysts, Janes has been a trusted source of data and analysis for ...Mehr anzeigenZuletzt aktualisiert: vor 3 Tagen
Unser Motto - Today is a good day to upgrade yourself!.Lernen für alle ermöglichen und dabei Spaß zu haben ist unsere Mission.
Du sorgst für eine optimale Nutzung unserer Online-Lernplattform durch ...Mehr anzeigenZuletzt aktualisiert: vor 24 Tagen
We are looking for a highly driven and motivated individual who is passionate about building strong relationships and providing a best-in-class customer experience.
Our Customer Success Managers (CS...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
The VMware End-User Computing team is securing and enabling the future of anywhere work for our global customers.As digital workspaces continue to evolve, we are designing and engineering VMware An...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Customer Success Manager
JanesDEVor 3 Tagen
Anstellungsart
- Vollzeit
- Homeoffice
- Quick Apply
StellenbeschreibungA proven background in data services and / or within Aerospace & Defence or the military sectors. Confidence in presenting ideas virtually and in person, with an ability to connect with diverse audiences. Fluency in German and English. A customer-first mindset, with the ability to balance independent work with collaborative problem-solving. A background in military, police, or intelligence services (e.g., G / J2 roles) is a plus. A passion for using technology and online tools to drive results as well as experience working remotely.
Janes delivers the world’s most complete collection of open-source defence and security intelligence. With a global team of expert analysts, Janes has been a trusted source of data and analysis for militaries, governments, and defence manufacturers for over 125 years.
Accessible via high- and low-side environments, Janes OSINT data asset links equipment, military capabilities and orders of battle, events, countries, companies, and markets. Using Janes our customers gain access to unrivalled, actionable open-source intelligence for decision advantage.
Job purpose
As the Customer Success Manager, you will play a key role in building strong relationships with customers across Germany, ensuring they gain maximum value from Janes’ content, data, and services. This client-facing position is pivotal in supporting customer success, driving revenue retention, and identifying growth opportunities.
The Customer Success Manager will be responsible for re-educating our customers to understand new opportunities and ways of working. This role offers an opportunity to make a meaningful impact in supporting and shaping the success of our customers while growing your career in an innovative and supportive environment.
How you will contribute at Janes
- Train and support the end user community, helping them harness the full potential of Janes’ data and content.
- Work closely with customers to understand their workflows, needs and feedback to develop and maintain an engaged user community.
- Undertake end user community surveys following up on actions where required to ensue training meets and enhances customers’ expectations of Janes.
- Develop creative strategies for customer engagement, including case studies, scenario modelling for sharing best practice.
- Partner with the Sales team to identify and capture new business opportunities, building on Janes’ reputation for excellence.
- Collaborate across teams to test and improve Janes’ products, ensuring they meet evolving customer requirements.
- Work with Marketing to develop user-focused promotions and engagement activities, creating a sense of community and shared purpose.
Requirements