EUC Customer Success Manager

Description

The VMware End-User Computing team is securing and enabling the future of anywhere work for our global customers. As digital workspaces continue to evolve, we are designing and engineering VMware Anywhere Workspace, a holistic platform built on our industry-leading solutions for virtual apps, desktops, unified endpoint management and security.

We’re currently delivering upon our Autonomous Workspace vision, the next evolution of our digital workspace offering that leverages data and artificial intelligence, to create workspaces that are self-configuring, self-healing, and self-securing.

Together, our work is enabling people to broadly optimize both employee experience and security, while modernizing IT.

Success in the Role : What are the performance outcomes over the first 6 months you will work toward completing?

Within 1 month of employment, you will be able to successfully develop relationships with key stakeholders within your assigned accounts and the internal account teams.

Understand EUC products and services.

Get familiar with the Internal Customer Success tools and processes.

Leverage the attributes of community by reaching out to team members and learning from experience.

Effectively facilitate communication between customers and internal teams regarding customer priorities.

Within 3 months of employment, you will be able to think strategically about customer success and adapt your approach based on individual and customer needs.

Will be managing a variety of customers across industries and product lifecycles by combining direct touchpoints and automation.

Serve as a customer advocate in driving industry best practices and customer use cases internally.

Partner with your customers to build and maintain business outcome focused Success plans.

Within 6 months of employment, you will be able to Proactively identifies ways to maximize customer growth, increase consumption & retention opportunities.

Able to manage Multi level customer engagement that maximizes the relationship and knowledge of the customer.

To help develop a roadmap for future deployments based on customers' specific business drivers.

Contribute to the library of customer success assets (customer references, case studies, success plans, templates, playbooks) and thought leadership (methodology, point of view, process improvements).

Fluency in German and English is essential.

What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?

Maximize the value of a customer’s investment, aim for an increase in utilization and identify new opportunities while ensuring customer retention

Develop and manage Customer Success Plans for your customers, ensuring accountable parties are on track to deliver on the customer’s desired business outcomes

Collaborate with the support, engineering, sales, and architect teams to ensure that customers are healthy in their consumption of products and any issues are addressed in a timely manner

Build strategic relationships with customer business decision makers and key stakeholders

Foresee risk and implement mitigation strategies to ensure customer health

Work with the product management team to ensure customer feature requests are addressed

Build and nurture relationships across accounts to firmly secure our partnership and commitment to the customer’s success while expanding both relationship and product adoption deeper and wider

Deliver business and technical presentations from admin to an Executive-level audience that articulates the impact of feature adoption and deployment to your customer's transformational business strategies

Travel up to 20% of the time

Where is the role located?

Opportunity to work remotely from any location in Germany.

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind : VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment.

All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and / or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages.

VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.