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Customer Success Manager
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Sonia SolutionsHamburg, Hamburg, GermanyWith Sonia doctors are successful doctors. We create and deploy AI enhanced solutions that make doctors lives easier patients care better and healthcare systems more efficient. If youre an intrinsically motivated selfstarter who values impactful work join us in revolutionizing healthcare .
Tasks
As a Customer Success Manager at Sonia you will play a key role in ensuring customer satisfaction and building lasting partnerships with healthcare professionals. Your responsibilities will include :
- Serving as the primary point of contact for customers addressing queries concerns and needs promptly including subscription changes.
- Building and maintaining longterm relationships with medical customers both SMEs and Enterprise clients.
- Defining tracking and owning success metrics to measure customer satisfaction and outcomes.
- Identifying cross and upsell opportunities to maximize customer value.
- Collaborating closely with Sales Marketing and Dental / Medical teams to ensure seamless communication and consistent customer experiences.
- Monitoring industry trends and customer feedback to identify improvement areas and align solutions with customer needs.
- Onboarding new customers and delivering comprehensive training on our software solutions.
Requirements
Were looking for a customerfocused professional who thrives in a fastpaced dynamic environment. The ideal candidate will possess :
Required Qualifications :
NicetoHave Qualifications :
Benefits
If youre excited about building the HR function from the ground up and fostering a vibrant peoplecentric culture wed love to hear from you ! If your application resonates with us well reach out to schedule an initial online interview.
Key Skills
Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing
Employment Type : Full Time
Vacancy : 1