Cloud administrator Jobs in Saarbrucken
Technical Support - Cloud Products
OVHcloudSaarbrücken, DE- Gesponsert
Product Owner - Cloud Software Development (m / f / d)
anynines GmbHSaarbrücken, Saarland, Germany- Gesponsert
(Senior) Microsoft Cloud Security Associate (m / w / d)
ORBIS SE - KarriereSaarbrücken, Saarland, Germany
Consultant - Cloud-Strategie / Enterprise-Cloud-Architektur (all genders)
adesso SEEuropaallee 33, Saarbrücken, DEU- Gesponsert
Netzwerk Administrator (m / w / d)
Michael PageSaarbrücken, Deutschland- Gesponsert
- Neu!
Product Owner - Cloud Software Development (m / f / d)
anyninesSaarbrücken, DE- Gesponsert
Cloud Consultant – Container on Cloud (m / w / d)
SVA System Vertrieb AlexanderSaarbrücken, DE
IT-Administrator / Windows-Administrator (m / w / d)
DIS AGSaarbrücken, Saarland, DE- Gesponsert
Cloud Engineer (m / w / d)
FERCHAU GmbHSaarbrücken, Germany
Senior System Administrator CITRIX
FNZ GroupSulzbach, Germany
Cloud Consultant – Container on Cloud (m / w / d)
SVASaarbrücken
Administrator : in (m / w / d)
ibelsa GmbHHeusweiler, Saarland, Germany
Softwareentwickler Cloud / Java m|w|d
abat+ GmbHSankt Ingbert, Saarland, Germany
Linux -System Administrator (m / w / d)
Ferchau GmbHSaarbrücken, Saarland, Germany- Gesponsert
IT-Security Administrator (w / m / d)
BraintowerSt. Ingbert, DE- Gesponsert
Azure Cloud Solution Architect (Infrastructure) (all genders)
adessoSaarbrücken, DE
Firewall Administrator (m / w / d)
HydacSulzbach / Saar- Gesponsert
SAP Cloud Integrations Developer (m / w / d)
dinext. AGSaarbrücken, DE
ERP Administrator (m / w / d)
LEFFERSaarbruecken, SaarlandTechnical Support - Cloud Products
OVHcloudSaarbrücken, DETechnical Support - Cloud Products M / F / X
Within your #OneTeam
Within OVH, the CCO Department is responsible for providing quality technical support (paid, free, 24 / 7, etc.) for all customers around the world. It provides technical support (telephone, email, social networks, etc.) for all OVH offers (Cloud, Telecom, Web). The Department is organized into 6 Departments : Cloud, Web, Telecom, KeepBiz (in charge of customer retention), Professional Services Cloud (in charge of monitoring large accounts) and Transversal Projects : workforce management, management and implementation of new tools etc.
Attached to the Team Leader Universe, you will be in charge of assistance in the use of our products (Cloud products). You will be the privileged interlocutor of our customers and will contribute to the optimization of customer satisfaction by providing them with quality technical advice.
Your main responsibilities
- Answer questions from multi-channel customers by qualifying their needs
- Develop a first technical diagnosis and provide solutions to incidents encountered by users
- Identify, detect incidents and quickly provide a technical and / or commercial solution
- Provide remote technical assistance by adapting to the level of knowledge of your interlocutors
- Guide the user to solve the problems encountered
- Ensure the follow-up of the customer relationship until the final processing of the request
- Inform the customer base following the call
- Master and apply all internal procedures applicable to customers
- Manage and monitor customer procedures with the various internal departments : technical, commercial
- Contribute to the drafting of procedures and various documentation
- Participate and manage different projects
- Report technical issues and anomalies to the various departments (com-dev-admin)
Your future impact
Skills required
Good interpersonal skills and a desire to deepen the customer's needs.
Fluent German and notions of technical English required (for the management of customers calls / tickets, as well as participation in internal meetings with the Corp EMEA and CA support teams, the Competency Center and the product RUN teams)
Linux, VMware, Network, hardware, virtualization, software
SQL, web, DRP, scripting, Baremetal, Kubernetes...