Complaint manager Jobs in Düsseldorf

At MTech Systems, our company mission is to increase yield in protein production to help feed the growing world population without compromising animal welfare or damaging the planet. We aim to create software that delivers real-time data to the entire supply chain that allows producers to get better insight into what is happening on their farms and what they can do to responsibly improve production.

MTech Systems is a prominent provider of tools for managing performance in Live Animal Protein Production. For over 30 years, MTech Systems has provided cutting-edge enterprise data solutions for all aspects of the live poultry operations cycle. We provide our customers with solutions in Business Intelligence, Live Production Accounting, Production Planning, and Remote Data Management—all through an integrated system. Our applications can currently be found running businesses on six continents in over 50 countries. MTech has built an international reputation for equipping our customers with the power to utilize comprehensive data to maximize profitability.

With over 250 employees globally, MTech Systems currently has main offices in Mexico, United States, and Brazil, with additional resources in key markets around the world. MTech Systems USA’s headquarters is based in Atlanta, Georgia and has approximately 90 team members in a casual, collaborative environment. Our work culture here is based on a commitment to helping our clients feed the world, resulting in a flexible and rewarding atmosphere. We are committed to maintaining a work culture that enhances collaboration, provides robust development tools, offers training programs, and allows for direct access to senior and executive management.

Job Summary

We are seeking a dynamic, curious, and service-oriented Project Manager to join our team. The ideal candidate thrives in a collaborative environment, enjoys solving complex problems, and brings a strong sense of ownership and accountability to their work.

This role is responsible for managing the end-to-end implementation of MTech’s software solutions. In addition to project planning, the Project Manager is hands-on in execution— training users, analyzing data, and delivering results. Working closely with clients and internal teams, this role ensures that projects are delivered on time, within scope, and aligned with customer expectations

Essential Functions & Responsibilities

• Manage the scope, schedule, and resources for assigned projects to meet both contractual obligations and customer expectations.
• Develop and maintain detailed project and resource allocation plans, and plan, track, and execute all project deliverables using designated project management tools.
• Identify potential risks early and develop mitigation strategies, escalating critical issues to the Team Lead when necessary.
• Document project requirements, test cases, and development needs while ensuring clear and effective communication with cross-functional teams.
• Train and support customers and end users on the use of MTech software, facilitating both on-site and remote training, troubleshooting, and implementation sessions.
• Lead client discussions to analyze business processes, gather requirements, and recommend appropriate system configurations or customizations.
• Ensure implementations are delivered on time, on budget, and within scope. Collaborate with the Team Lead to forecast revenue based on project milestones and help ensure financial targets are met.
• Maintain clear and consistent communication with clients throughout the entire project lifecycle.
• Work cross-functionally with internal departments, including Development, Professional Services, and Data Science, to deliver cohesive solutions.
• Mentor and guide junior team members, and lead by example on all assigned projects.
• Develop and execute regional sales strategies to achieve revenue and market share goals across the APAC region.
• Manage and mentor a team of sales professionals, ensuring they meet or exceed sales targets.

Education and Experience

Qualifications and Skills

EEO Statement

Integrated into our shared values is MTech’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. MTech aims to maintain a global inclusive workplace where every person is regarded fairly, appreciated for their uniqueness, advanced according to their accomplishments, and encouraged to fulfill their highest potential. We believe in understanding and respecting differences among all people. Every individual at MTech has an ongoing responsibility to respect and support a globally diverse environment.