Coordinator program Jobs in Wiesbaden

Evening Program Coordinator

UMGC Europe

Overseas Contingent III, (100% FTE) Full-Time, Grade 003

University of Maryland Global Campus (UMGC) Overseas seeks an Evening Program Coordinator. The Evening Program Coordinator serves as the on-site University of Maryland Global Campus representative responsible for providing academic, administrative and classroom support services, community outreach, and customer relations management. The Evening Program Coordinator is a front-line staff member that provides the best possible services to current and prospective students and engages as a team member. This position reports directly to the Site Lead (SL), and if no Site Lead is assigned to the site, to the Assistant Director (AD). The Evening Program Coordinator must work effectively with the AD and the Regional Director (RD), local Program Coordinators and staff, education center personnel, faculty, administrative staff , and the military community at large. This position is primarily evening hours with some day-time hours required.

SPECIFIC RESPONSIBILITIES INCLUDE :

Provide academic and administrative support services to prospects and students, and ensure quality assurance standards are met by being available, knowledgeable, courteous and responsive.

Document all student contact through UMGC's Customer Relations Management System and schedule appropriate follow-up activities.

Provide and maintain open and positive communications with host military Education Services Officer (or equivalent) and respective Education Center staff.

Organize and participate in local Education Fairs, Open Houses, Semester Start-Ups, Student Appreciation Days, Local Graduations and other events as needed, professionally representing UMGC.

Track and analyze class enrollments and student interest, as well as local degree progression, to provide input on scheduling; ensure classrooms are provided with adequate space and needed technology for class instruction; be present at the first class session to provide assistance to instructors and students; and assist faculty in obtaining base access to attend class on their assigned installation.

Provide assistance with processing students' military documentation ( Tuition Assistance vouchers, ID cards, orders, etc.).

Distribute marketing, advertising, and mass media materials at assigned locations when permissible.

Assist with base access as needed.

Provide facility support to include : opening and closing UMGC building entrances, windows and classrooms; ensure that building rules are adhered to by UMGC students, that all UMGC labs / rooms are clean and presentable, and that all supplies are readily available.

Other job-related duties as assigned.

REQUIRED EDUCATION AND EXPERIENCE :

High school diploma / GED

Background in customer service

Able to work in a fast-paced and complex environment with accurate attention to detail

Possess basic office management and clerical skills

Effective written and verbal communication skills

Good interpersonal skills

Successful applicants must be able to pass background check and meet requirements for individual logistic support (ILS)

PREFERRED EDUCATION AND EXPERIENCE :

Some college coursework

Applicants with a valid driver's license

WHO MAY APPLY : Local candidates with ILS preferred. Applicant must qualify for ILS as described in USAREUR Regulation 600-700, Section III, 7-13. Criteria under which applicants qualify for ILS are : must serve the US Forces exclusively; are not stateless persons; are nationals of a NATO state, excluding the host nation; are not ordinarily resident in the host nation.

All submissions should include a cover letter and resume .