Customer agent Jobs in Heiligenhaus

Our client is a Japanese company with more than 200 years of history. It has two divisions : Food for human consumption and pet food. In Japan, they have established itself as a leader in the pet food industry, thus also becoming a leader in sales. Thanks to the growth that the company has had in recent years, it became the No.1 brand of pet food in Japan and is also expanding internationally to make pets and their owners around the world happy.

Role Overview :

The Customer Controller is a strategic role that integrates financial expertise with commercial strategy execution. This position is responsible for ensuring the precise implementation of customer and channel strategies, delivering in-depth performance analysis, and optimizing commercial investments. Working collaboratively with the Sales team, the Customer Controller will enhance financial decision-making and promote financial discipline across commercial activities, supporting sustainable business growth.

Objective / Purpose :

The Customer Control will serve as a vital support function to the sales team, ensuring efficient and effective sales processes by delivering actionable insights, robust analyses, and optimized pricing strategies. This role will directly contribute to the company's sales success by closely monitoring market dynamics, providing key recommendations, and ensuring accurate reporting to facilitate strategic decision-making. Planning and implementing brand and communication strategies.

Principal Roles and Responsibilities :

Strategic & Commercial Planning

• Support the development of customer channel and product strategies, ensuring commercial plans are effectively defined and executed.

Collaborate with Sales to align financial planning with business growth initiatives.

Commercial Investment Control & Optimization

Risk Management & Opportunity Identification

Financial Knowledge Development

Requirements