Customer associate Jobs in Mannheim

We understand that the world we want tomorrow starts with how we do business today, and that’s why we’re inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other’s growth and development. Our culture is centered on our guiding philosophy, The Five Principles : Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars   Science & Diagnostics , a family-owned company focused on veterinary care.

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Job Purpose / Overview

Answer why this job is in the organization; Why this job exists (2 or 3 sentences maximum) and overall purpose.

Antech is at the forefront of veterinary diagnostics, providing cutting-edge solutions that empower veterinarians with the diagnostic solutions to provide patients with fast, accurate results. As the European market continues to grow and expand, Antech Diagnostics is seeking an experienced Product Manager to join our In-House Diagnostics team, supporting our Central Cluster, based in Germany.

As Product Manager, you will be responsible for delivery of the strategy, development and performance of Antech’s vast portfolio of point of care diagnostic solutions. This is a cross functional position, partnering with commercial teams, R&D, marketing, operations and customer service to ensure product success. This role is versatile and requires a blend of technical knowledge, commercial acumen, market insights and hands on execution to enhance customer experience and business growth.

Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to satisfactorily perform each essential function. The requirements listed are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Support the strategy development and commercial delivery for in-house diagnostics, to drive growth within the Central European Cluster.
• Gather market insights, customer feedback, competitive insights and clinical data and partner with R&D teams to continuously support product improvements.
• Partner with marketing, sales, corporate affairs and R&D teams to define messaging and develop and communicate product insights and value proposition in campaigns, customer updates, promotions etc.
• Development of training materials and delivery of training and education to internal teams including sales reps, external customers and key opinion leaders on product features, clinical insights, scientific features and product positioning.
• Support the production of content for specific device information (e.g. user guides, manuals, brochures) in close collaboration with the marketing team.
• Partner with R&D to manage the product roadmap for in-house diagnostics portfolio, including new features, updates and key product launches. Assess new product ideas and their market viability where required.
• Support the central cluster sales team with key and corporate account support, pricing, onboarding, installations, customer training, relationship management and performance delivery.
• Provide second level customer support where queries relate to device specific, technical or scientific questions to support our front-line support teams.
• Monitor product performance metrics, partnering with the Purchasing and Commercial team to forecast, identify opportunities and gaps to drive growth.
• Collaborate with the manufacturers, in partnership with the wider in-house diagnostics team to continuously improve product to ensure exceptional customer usability and experience.
• Participation and scientific support at key events including National Sales Meetings and key congresses where required.
• Keep all stakeholders informed of relevant information related to the in-house diagnostics portfolio (e.g. updates, discontinuity, batch information) to ensure timely communication with customers.
• Other product management duties where needed.

Education and Experience

State the minimum education and experience this position requires. Please distinguish any “preferred” qualifications.  Note : May differ from the current job holder’s own skills and experience.

Knowledge, Skills and Abilities

State the minimum knowledge, skills and abilities this position requires. Please distinguish any “preferred” qualifications.  Note : May differ from the current job holder’s own skills and experience.

Travel

Will there be notable travel in this position? Yes Percent of time : 25%

Working Conditions

Complete how the job gets done and the way it operates

Adjust verbiage below as necessary :

The associate is regularly required to apply manual dexterity, including hand / wrist flexibility, for computer keyboarding.  The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms.  The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office environment.  The associate is occasionally required to sit and stoop, bend, kneel, or crouch.  The associate must occasionally lift and / or move up to 15 pounds.

About Antech

Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.

Note to Search Firms / Agencies

Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.