Customer care manager Jobs in Gangelt

Are you looking for your next “great mission” professionally? Do you have more to give, want to learn new skills and be part of a team with a rewarding mission? Leidos has the perfect job for you in Gelsenkirchen, Germany!

The BEST and BRIGHTEST come to Leidos, where we take pride in making a difference every day! Leidos offers great benefits : competitive paid time off (PTO) packages, 10 paid federal holidays, 401K retirement plan, college tuition and technical certification assistance, on the job training, paid parental leave, paid disability leave AND an incredible internal / external referral bonus program that rewards you for knowing and introducing great talent to us!

As part of the Leidos team as a Beneficiary Services Representative Floater, you will provide Beneficiary education and enrollment services for the TRICARE Overseas Program under the Defense Health Agency. You will also provide specific services to all eligible beneficiaries including beneficiary education and enrollment designed to assist in operating an integrated healthcare delivery system for all eligible beneficiaries overseas. Under minimal supervision, you will serve as a TRICARE liaison for the beneficiary population. This great job opportunity makes a difference for so many of our valued military families!

PRIMARY DUTIES

Verify benefits eligibility and process enrollments, disenrollments, portability transfers, and more using the Defense Online Enrollment System, Customer Relationship Manager systems, etc.

Register TRICARE beneficiaries in the MHS Genesis system

Perform Primary Care Manager changes, following the Military Treatment Facility guidelines

Provide education on resources and benefits, enrollment / disenrollment information, and customer service to beneficiaries on the phone and in person

Collect, process, retrieve, and disseminate transfer information for active-duty and active-duty family member portability / disenrollment processes

Conduct briefings for In Processing, Out Processing, Maternity, pre-separation / retirement and others

Provide basic claims assistance such as providing information on the status of claims

Collect and record other Health Information into applicable systems

Assess the appropriate assistance level needed and refer or escalate as needed to address the issue at hand

Collect and report information on daily activities performed

Complete on a timely basis and comply with HIPAA regulations, Leidos, and other training and refresher courses

Maintain confidentiality and proper handling of Protected Health Information

Provide remote support to Leidos BSRs at other sites

Provide shadow support to new BSRs as needed

Adhere to a business casual dress code

Other duties as assigned

MINIMUM REQUIRED SKILLS

High school diploma or GED

Must be SOFA / Command Sponsored as a dependent of an Active-Duty Service Member, DoD employee or US Contractor supporting the DoD

Must be a US Citizen

Be eligible for and maintain ADP IT III / Non Sensitive Position, Tier 1

Three years’ cumulative experience in the following areas :

Experience in U.S. military healthcare delivery system or civilian managed care medical / administrative environment

Experience in a medical or clinical environment

Experience with MHS Genesis or civilian healthcare computer system and in processing medical claims

Experience in a customer service environment

DESIRED

Be fluent in English

Proficient in written and oral communications

Possess effective presentation skills

Computer literate with Internet research experience

Proficient with Microsoft Office 2010 or later applications—Word, Excel, PowerPoint, and Outlook

Ability to reply tactfully with people on the phone and in person

Ability to work independently and under minimal supervision

Excellent organizational skills and time management skills

Detail oriented

Ability to multitask

Knowledge of TRICARE Overseas programs, Defense Enrollment Eligibility Reporting System (DEERS), DOES, and MHS Genesis.

Apply today to learn more about how you can join this worthwhile mission.

Original Posting Date :

2024-08-20

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

Pay Range :

Pay Range $28,600.00 - $51,700.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.