Customer care manager Jobs in Mörfelden-Walldorf

Here’s the deal about us. : PepTalk is all about keeping people safe, engaged, and thriving on the job. We’re an industry-leading SaaS platform revolutionizing psychological health and safety in the construction world. With tighter deadlines, high-stakes projects, and the need for top-tier safety, we’re here to help project teams stay safe and motivated. Through real-time data insights and action-packed interventions, PepTalk empowers teams to tackle psychological risks, enhance safety, and power up their project performance. The world of work is shifting fast, and construction sites are right at the heart of this evolution. As we grow, we’re on the lookout for someone excited to jump on board, drive impactful changes, and bring our customer success experience to a new level. Ready to roll with us? Let’s make a lasting impact together!

Here's what our team needs :

Our Customer Success team? Total rockstars. They’re the behind-the-scenes champions making sure every PepTalk client gets the tools, insights, and support they need to create safer, more engaged worksites. In this role, you’ll manage your own roster of clients, guiding them on their journey with PepTalk to elevate job site safety and culture. We’re growing quickly, which means every day is different and there are big opportunities to shape our offering. You’ll be driving strategic projects across the company, using a change-management mindset to make sure each client hits their goals and unlocks the full value of PepTalk. Sound like your kind of challenge? Let’s make some noise together!

What does the role call for?

This role calls for someone who is results and outcome oriented, with a demonstrated empathy and understanding of business goals and client needs. You have a genuine passion for making the work environment a better place. Your approach to relationship building inspires trust and confidence in your clients.

You crave an opportunity to innovate, offer better ways of working and bring your knowledge, experience or enthusiasm to bear in the start-up environment. You will have an ability to prioritise workloads, manage schedules and collaborate with other teams (like our program, technology, marketing and sales team). You’re comfortable travelling, presenting and advising at c-suite level and enjoy hosting client events. You make good decisions and exercise your judgement in situations that are not clear cut. Most of all, the idea of taking on a role you know you would excel at AND in a start-up environment, keeps you up at night (em, mostly with excitement, not fear!).

Qualifications :

• 2+ years’ experience in a customer success management role
• 3+ years in a relevant discipline such as account management, client service, sales, human resources, learning and development, change management, or project management
• Practised at learning new technology
• You will likely hold a third level degree alongside your experience
• You will hold a full drivers licence
• Experience in the Construction Industry would be beneficial
• Experience in a previous Health and Safety Role is advantagous

So what does it involve?

Anything else …?

I guess just to say ‘we are open’; open to whatever your background or status is. We don’t care how young, old or middley you are. We just want to do great work and be surrounded by great people. So if you are human (or at least mostly human) that works for us.

This role could involve working with our US and European customers so if a different time zone or location suits your lifestyle we are all for it.

A bit about what matters to us at PepTalk :

The mothership has landed?

The perks

To apply, we will need :