Customer care specialist Jobs in Aerzen

Transcatheter Heart Valve (THV) therapies – great-developed products of Edwards Lifesciences – supported by extensive customer training and service, our SAPIEN family of transcatheter aortic heart valves are the most widely prescribed transcatheter heart valves in the world.

As a Regional Field Clinical Specialis t, you are a critical part of the THV field team in diverse regions in Germany that works closely with heart centres, physicians, and hospital staff to provide clinical support for Edward’s TAVI procedures. As the clinical expert, you have deep a product knowledge and a clear understanding of heart pathophysiology and aortic stenosis patients. You are the face of Edwards to physicians and patients.

Do you have experience working in sterile environment (OR, Catch Lab, Hybrid OR) assisting during diverse procedures OR already having experience as a Field Clinical Specialist in area of medical devices? We are ready to train you on TAVI!

Possible candidate locations : from Hanover to Berlin. Travelling within region will be requested.

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How you will make an impact :

• Edwards’s product & portfolio knowledge : A THV Field Clinical Specialists has a detailed understanding of Edwards products and services. As a clinical and technical expert, you are a thought leader for physicians in the product and the disease. In your region, you are trusted partner to your colleagues when it comes to all technical and clinical products. You find innovative ways to employ this knowledge to drive territory performance.
• Disease & therapy knowledge : THV Field Clinical Specialists are experts in aortic stenosis. As an all-around therapy expert, you have extensive and detailed knowledge in the disease and patient condition and are seen as a trusted resource and partner by implanters and customers on Edwards’s devices utilization.
• Clinical data expertise : As a Field Clinical Specialist, you can proactively apply your understanding of the latest clinical research in order draw links between clinical data and the real patient setting. You are the THV expert in interpreting clinical data relating to the treatment options for specific patients.
• OR / Cath Lab management : In the Cath lab / OR, you provide support during the procedure and can react quickly to unexpected situations. You are able to prepare the device and are entirely familiar with OR / Cath Lab process and surgical unit team. The Cath lab / OR staff and physicians see you as an expert. You can demonstrate situational leadership during stressful procedures but remain a team player who can communicate effectively to each member of the team. You demonstrate a high level of self-awareness, knowing when to share your expertise and when to listen and support during the procedure.
• Imaging expertise : As an imaging expert, you show a detailed knowledge in reading imaging data and can interpret echocardiography data, CT-scans, etc. understanding of the different imaging data used for TAVI procedures (e.g. CT scan, echocardiography, etc). You support clinical decisions on valve choice and size based on imaging data, can have detailed discussions with implanters on treatment decisions and a key part of the procedure planning.
• Business Acumen : In addition to deep clinical knowledge, you also have a strong business acumen and can adapt your style to communicate with both clinical and non-clinical stakeholders, such as hospital administration. You understand competitor products and capabilities, technically and clinically. You work hand in hand with your territory manager and use financial metrics to understand the state of the business and achieve territory goals.
• Customer Leadership : As a FCS, you have foundational customer and proctor relationships. Most importantly, you are the specialist of patient journey and patient flow optimization. With the customer, you can communicate benchmarks, provide advice and coaching and are point of contact for technical and professional education, including responsibility for the certification of heart centers, physicians, and staff. You offer relevant trainings, both technical and scientific, on Edwards’s products, TAVI, and relevant cardiovascular topics (e.g. heart pathophysiology, valve replacement).
• Teamwork and Leadership : The Field Clinical Specialist can work independently but remains a key member of the team. You understand the THV organization and can foster an environment where sharing best practices is the standard. You are a good listener and experienced in working physicians. You are a skilled teacher and able to provide advice, coaching and support to others on how to design innovative solutions to optimize process efficiency and implementation plan.

What you'll need :

What is it like to work at Edwards Lifesciences in Germany?

As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment.

We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others).

Edwards Lifesciences in Germany also offers the following benefits :

Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. Benefits policy and components may vary by location.

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