Customer care specialist Jobs in Kriftel

Position Title : Application Specialist

Department : Trimble Forestry

Location : Finland - Espoo OR Germany - Raunheim or Ulm

Contract Type : Hybrid Contract - Home & Office Based Working

Are you an Application Specialist or senior third line Technical Support professional seeking a new challenge in a growing international business?

If so, we have an exciting opportunity for you to join the Applications team for one of market leading Data and Process Analysis softwares, you will have the opportunity to support leading European and Global clients in getting the most from our Wedge software.

Reporting into our Wedge Supply Manager and working closely with other Application Specialists and Software Engineers, you will provide first class high-level software support to end-users, field engineers, technicians, and product support personnel. This role involves diagnosing, troubleshooting, repairing, and debugging complex electro / mechanical equipment, computer systems, sophisticated software, and networked and / or wireless systems. You will be a key player in addressing issues where primary product support has not resolved equipment or software problems.

What is Trimble Wedge :

Trimble Wedge is the best process data- analytics tool on the market to improve customers industrial plant efficiency. With 25 years of extremely high customer satisfaction, Wedge has earned the trust of global leaders of industry.

What You Will Do :

As one of our Application Specialists you will engage in challenging technical problem-solving, directly impacting customer satisfaction and product reliability. You will work closely with a variety of technical professionals, gaining insights into complex technical systems and enhancing your problem-solving and communication skills. Your contributions will be essential in maintaining the high quality and reliability of our Wedge products.

Day-to-Day Activities Include :

Technical support and SW maintenance

Programming new data interfaces and maintain existing ones (OPC, various databases, rest api : s, ODBC, etc.)

Installing and configuring the system in the customer's production environment

We mainly use Java programming language and SQL server in our software. The Wedge software works mainly in the Windows environment.

Required Knowledge, Skills and Experience :

Knowledge of Windows server environment

Experience of programming

Knowledge of AWS and Azure environment are advantages

Knowledge of databases, like SQL server, MySQL, Oracle, etc. are advantages

Fluent English skills (both written and spoken), other languages are advantages

The most important thing is that you know how to program, and you can adapt to the evolving environment

What We Will Offer You :

Competitive salary with the opportunity to grow with the position

hour working week

Access to our Employee Stock Purchase Plan (ESPP)

30 days holiday across a full year

Healthcare

Leisure time accident insurance

Sick child's home care service

Lunch Benefit

Cycle scheme

As well as social and leisure activities ran by our country PX (HR) team

Trimble’s Inclusiveness Commitment :

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

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