Customer experience manager Jobs in Erfurt

Operations is the beating heart of Amazon. This key part of our business makes sure we fulfil and dispatch orders efficiently so that our customers get their items on time. As an Area Manager youll make sure your site is running as smoothly as it should so that we can meet customer demand. You will be leading a team that helps keep our operations safe efficient and of a high quality and taking on a number of projects across our network to drive productivity.

Key job responsibilities

• Create oversee and drive a culture of safety and wellbeing
• Analyse and implement changes to keep quality and productivity at a consistently high level
• Oversee projects to streamline processes optimise productivity and increase quality of service for customers within your area of responsibility
• Analyse shift performance against relevant business objectives and put in place actions to improve our operational excellence
• Work collaboratively with management-level colleagues to standardise shift practices

A day in the life

Youll work on a shift pattern at one of our sites making sure it is as productive as it can be. Your main focus will be to own and drive a culture of safety and uphold quality and shift performance standards. Youll also oversee process improvements within your area and drive implementation. A typical day is varied including everything from routine team management and daily operational responsibilities to process improvement and wide-scale operational contingency tasks. Youll also be a role model and mentor to new managers.

About the team

Customer Fulfilment or CF is where it all started for Amazon. CF has scaled up from a humble team of booksellers to a sophisticated global team which handles more than 1.5 million orders every day. The team is the foundation of our business and its efforts have helped us diversify across new regions and services. With the help of emerging technology were always looking for ways to offer a bigger better product range delivered quickly and affordably.

The CF team are the first people in the chain that helps customers get products at the speed were known for. Were based in Fulfilment Centres which are at the heart of Amazons fast-paced Operations network. Our centres are sometimes referred to as the First Mile because its where most Amazon packages start their journey. We help to manage dynamic inventory and facilitate speedy deliveries round the clock.

Lots of different people work in our Fulfilment Centres so there are plenty of opportunities for every skillset. Some of us work with physical products while others analyse data to help everyone across the business make smart decisions.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover invent simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice ( to know more about how we collect use and transfer the personal data of our candidates.

m / w / d

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country / region youre applying in isnt listed please contact your Recruiting Partner.

Required Experience :

Manager

Key Skills

Shipping & Receiving,Inventory Control,Data Entry,AS400,Transportation Management Systems,EDI,Microsoft Outlook,Warehouse Experience,Office Experience,Dispatching,Microsoft Excel,Logistics

Employment Type : Full-Time

Experience : years

Vacancy : 1