Customer experience manager Jobs in Tegernheim

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop smartphone wearable device voicecontrolled gadget flexible screen VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles integrated circuits packaging printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration research and development. KLA focuses more than average on innovation and we invest 15 of sales back into R&D. Our expert teams of physicists engineers data scientists and problemsolvers work together with the worlds leading technology providers to accelerate the delivery of tomorrows electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group / Division

SPTS wafer processing solutions include marketleading silicon etch dielectric etch dryrelease etch PVD PECVD and molecular vapor deposition (MVD) available with a range of waferhandling options applicable to R&D pilot production or volume production environments. SPTS is headquartered and has its main manufacturing facility in Newport UK with additional manufacturing in Allentown Pennsylvania. SPTS operates across 19 countries in Europe North America and AsiaPacific and offers comprehensive service and spare parts support through a worldwide network of service centers and qualified local agents.

Job Description / Preferred Qualifications

Key Tasks

• To provide install support to customers encompassing system commissioning system upgrade and preventative maintenance support.
• To generate a close working relationship with the customers in the region to enable the company to sell its product portfolio.
• Provision of feedback in the approved format enabling the proactive identification of product and business process improvements.
• Timely completion of all field visits reports (expenses field returns etc).
• Provide remote install and technical support to customers.
• Such other duties as may be reasonably required from time to time.

Qualification and / or Experience

Travel requirements

Competencies (Skills Aptitudes and Behavioural Abilities)

To be based preferably in Bavaria / Regensburg with frequenttravel during the week within this wider region with occasionaltravel toSwitzerland or Germany and central Europe.

Minimum Qualifications

Masters Level Degree or a Bachelors Level Degree and a minimum of 1 years relevant experience.

We offer a competitive family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview to become an employee or for equipment. Further KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA . Please ensure that you have searched KLAs Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication an interview an offer of employment or that an employee is not legitimate please send an email to to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.

Key Skills

Abinitio,Google Analytics,Corporate Communications,Infection Control,Lab Technology,Condition Monitoring

Employment Type : Full-Time

Experience : years

Vacancy : 1