Customer insights analyst Jobs in Essen

Zuletzt aktualisiert: vor 23 Stunden

WFM Senior Real Time Analyst - English - Essen or Barcelona

JUJUREssen, North Rhine-Westphalia, .DE

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Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions.Candidates and clients come to us as we take the time to really understand their needs.We are...Mehr anzeigenZuletzt aktualisiert: vor 9 Tagen

WFM Senior Real Time Analyst

David Kennedy RecruitmentEssen, North Rhine-Westphalia, .DE

Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly. David Kennedy Recruitment is working with ...Mehr anzeigenZuletzt aktualisiert: vor 20 Tagen

Kontenklärung Brillen-Onlineshop (m / w / d) HOMEOFFICE

Workstation Customer CareBochum, North Rhine-Westphalia, Germany

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Unser Auftraggeber vertreibt optische Brillen, Sonnenbrillen mit hochwertigen Gläsern, Kontaktlinsen und verwandte Produkte. Zur optimalen Betreuung der Kunden suchen wir Verstärkung (m / w / d) im Bere...Mehr anzeigenZuletzt aktualisiert: vor 1 Tag

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Manager Strategy, Innovation & Insight (f / m / d) - Inklusiver Job 🦼 🦻 🦯

E.ONEssen, Nordrhein-Westfalen, DE

ON is one of Europe's largest operators of energy networks and infrastructure and a provider of innovative energy solutions. Our employees are constantly working to digitise the energy world, achiev...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

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(Senior) Data Analyst (m / w / d)

DeichmannMülheim (Ruhr), DE

Wir sind die Data Intelligence & Analytics Unit der Deichmann SE und die Experten, wenn es um Daten, Analysen und Machine Learning geht. Mit unseren innovativen, analytischen Data Products, entw...Mehr anzeigenZuletzt aktualisiert: vor 3 Tagen

Workforce Scheduling Analyst

theHRchapterEssen, North Rhine-Westphalia, .DE

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Your Strategic Partner for HR, Payroll & Headhunting Solutions.We are pleased to present an exciting opportunity for a talented professional to become part of our team as a.This essential role invo...Mehr anzeigenZuletzt aktualisiert: vor 17 Tagen

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Customer Success Specialist

Zoho Corporation EuropeEssen, Germany

As a Customer Success Specialist at Zoho you ll be a strategic advisor and cloud solutions expert for our mid and enterpriselevel support customers. Your role will be instrumental in helping these...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

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Customer Management Manager

FCMD GmbHHattingen, Hattingen, Germany

Serviceleiter (m / w / d) Die FCMD GmbH mit Sitz in Hattingen ist Teil der Groupe CIF, zu der auch die bekannten Unternehmen FERRY-CAPITAIN und CMD gehören. Wir verstehen uns als Anbieter von Komponente...Mehr anzeigenZuletzt aktualisiert: vor 1 Tag

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Team Lead Controlling / Customer Insights (w / m / x)

FitX SEEssen, DE

30,00 € stündlich

Leader für ein fünfköpfiges Team.Controlling verantworten – inklusive Budgetierung, Forecasting und Performance-Management der einzelnen Studios und Kostenstellen. Jahres- und Budgetplanung managen ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

Team Lead Controlling / Customer Insights (w / m / x)

FitXEssen, Nordrhein-Westfalen, Deutschland

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Team Lead Controlling / Customer Insights (w / m / x).Team Lead Controlling / Customer Insights (w / m / x).Ruhrallee 165, 45136 Essen, Deutschland. Aufgabe, in der du FitX prägen und mitgestalten kannst.In...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

Data Analyst

FOM HochschuleEssen

Analyse und Verknüpfung bestehender heterogener Datenquellen.Konzeption und Durchführung von Ad-Hoc-Analysen mit dem Fokus auf Studium und Lehre. Aufbau von KPI-Dashboards und Analysen als Entscheid...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

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SAP S4 Solution Analyst

AMMGroupEssen, Germany

Design of the OneBilling platform with focus on switching processes.Collaboration as Solution Analyst in the Squad Master Data & Change Processes. Advising and supporting the Product Owner regar...Mehr anzeigenZuletzt aktualisiert: vor 1 Tag

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Data Analyst Portfolio Insights (all genders)

BNP Paribas S.A.München, Duisburg, Germany

Mehr anzeigenZuletzt aktualisiert: vor 9 Tagen

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Customer Support Engineer

Zoho Corporation GmbHEssen, Deutschland

Welcome to the fascinating world of Zoho, where innovation, efficiency, and customer-centric solutions converge to transform businesses across the continent. As one of the leading providers of cloud...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

Senior Insights & Measurements Manager

TeadsHamburg, Dusseldorf

We are a dedicated team of research professionals, which support the International sales organisation in achieving their revenue targets by the intelligent use of data and insights.Our areas of exp...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

Workforce Planning Analyst (m / f / d)

Abrivia Recruitment LtdEssen, Germany

Job Title : Workforce Planning Analyst (m / f / d)Job Location : Essen, Germany (Fully Onsite) Shifts : 24 / 7 shift pattern Salary : Competition, with benefits. Are you passionate about workforce m...Mehr anzeigenZuletzt aktualisiert: vor 2 Tagen

Analyst (m / w / d)

agiplan public GmbHMülheim an der Ruhr, Nordrhein-Westfalen, Deutschland

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Du fühlst Dich in der Regional- und Standortentwicklung zuhause, findest zugleich ein Beratungsumfeld, in dem Du von Tag eins an Verantwortung übernimmst, Erfolge feiern und täglich dazulernen kann...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

(Senior) Risk Analyst (m / f / d)

Bertelsmann SE & Co. KGaAEurope multi-location, NW, DE

Join our team at our location in Berlin, Amsterdam, Heerenveen, Verl, Baden-Baden, Oslo or Stockholm – flexible working conditions available . We are looking for an (Senior) Analyst for our Risk Ana...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen

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Senior Real Time Analyst (WFM) - Essen (m / f / d)

TELUS DigitalEssen, North-Rhine-Westphalia, Germany

You verify attendance and produce intraday reporting to ensure service level agreements are met.You contribute to the improvement of performance and development of the team.You support the executio...Mehr anzeigenZuletzt aktualisiert: vor 1 Tag

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Senior Workforce Management Analyst

Salve.Inno ConsultingEssen, DE

We are excited to announce an opportunity for an experienced professional to join our team as a Senior Workforce Management Analyst. This integral position focuses on enhancing workforce efficiency ...Mehr anzeigenZuletzt aktualisiert: vor 23 Stunden

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WFM Senior Real Time Analyst - English - Essen or Barcelona

JUJUREssen, North Rhine-Westphalia, .DE

Vor 9 Tagen

Anstellungsart

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Stellenbeschreibung

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Role : WFM Senior Real Time Analyst

Location : Barcelona, Spain or Essen, Germany

Employment type : Contract

DUTIES AND RESPONSIBILITIES :

Monitor intraday metrics (volumes, productivity, KPIs) to ensure staffing levels align with service level agreements.
Adjust schedules and call / skill routing based on real-time performance and volumes.
Provide real-time and post-mortem performance reports to Operations leaders.
Communicate intraday challenges impacting service levels and recommend actions.
Offer feedback and guidance to team members for performance improvement and development.
Identify improvement opportunities and provide actionable insights to leadership.
Assist in the execution of real-time projects and initiatives.

REQUIREMENTS

Native or fluent in English (C1 level), with strong proficiency in both written and spoken communication.

Minimum 2 years' experience in Call Center Operations or Customer Service, with 18+ months in real-time analysis.

Bachelor’s degree or equivalent.

Familiarity with workforce management processes (staffing, scheduling, service levels, metrics) preferred.

Proficient in using common office software and productivity tools.

Knowledge of local labor laws related to workforce management and scheduling preferred.

Strong decision-making, problem-solving, and resource allocation skills.

OFFER

Relocation assistance is available

Working Schedule; Rotating Late / Night shifts (3pm-11pm or 11pm-7am)

Private health insurance after probation period

Working as part of a dynamic and multicultural team

Regular fruit deliveries for a healthy lifestyle and free drinks

Employee wellness schemes to include partnerships with fitness centers, restaurants, and beauty care