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Zuletzt aktualisiert: vor 2 Tagen
Workforce Management Senior Real Time Analyst (Barcelona or Essen)

Workforce Management Senior Real Time Analyst (Barcelona or Essen)

Cross Border TalentsEssen, Germany
Quick Apply
We are currently recruiting for a Workforce Management Senior Real Time Analyst to join our clients team in either Barcelona, Spain or Essen, Germany. Monitor intraday metrics (volume...Mehr anzeigenZuletzt aktualisiert: vor 17 Tagen
  • Gesponsert
Verdienen Sie als Teilnehmer an Marktforschung

Verdienen Sie als Teilnehmer an Marktforschung

Imagen InsightsBochum, Germany
Bei Imagen Insights schaffen wir bezahlte Möglichkeiten für Verbraucher, Feedback und Erkenntnisse für Marken bereitzustellen und so die Lücke zwischen Marken und ihrer Zielgruppe zu schließen.Wir ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Customer Success Manager

Customer Success Manager

SaleslogicEssen, DE
Customer Success Manager – Life Sciences | Remote DACH.A fast-growing global EdTech company is hiring a Customer Success manager. This a global organization who offer great future opportunities for ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Mechanical Technician

Mechanical Technician

HR AnalystEssen, DE
This is a volunteer remote role for a Mechanical Technician.The Mechanical Technician will be responsible for the maintenance and repair of equipment. Daily tasks will include performing preventive ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Produkt Marketing Manager (m / w / d) im B2B Saas-Bereich

Produkt Marketing Manager (m / w / d) im B2B Saas-Bereich

GBTEC Software AGBochum, Germany
Seit mehr als 20 Jahren entwickeln wir erfolgreich innovative Softwarelösungen und begleiten Kunden weltweit in erstklassigen Beratungsprojekten. Die Zukunftsfähigkeit unserer Branche sowie die agil...Mehr anzeigenZuletzt aktualisiert: vor 13 Tagen
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Marketing Data Analyst

Marketing Data Analyst

Mixture of ExpertsEssen, DE
Data Analyst - Mobile App - Python / SQL - Remote EU - HealthTech - up to €72,000 p / a.Marketing Data Analyst with strong skills in Python required by mission-driven mobile app with 10,000,000 milli...Mehr anzeigenZuletzt aktualisiert: vor 18 Tagen
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Salesforce Business Analyst

Salesforce Business Analyst

SynapriEssen, DE
Synapri are on the lookout for an experienced Business Analyst to support a well known brand through the migration from a legacy system to a new Salesforce org. This is a fantastic opportunity to wo...Mehr anzeigenZuletzt aktualisiert: vor 2 Tagen
Supply Chain Expert - Business Intelligence Analyst (f / m / d) (236079)

Supply Chain Expert - Business Intelligence Analyst (f / m / d) (236079)

SeEssen, North Rhine-Westphalia, Germany
SE Permanent Full time; Part time.Europes largest operators of energy networks and infrastructure and a provider of innovative energy solutions. Our employees are constantly working to digitise the...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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D365 Sales & Marketing

D365 Sales & Marketing

Senovo IT LtdEssen, DE
Profile : Senior Consultant D365 Sales & Marketing.Senior Consultant to support Microsoft Dynamics 365 Sales & Marketing initiatives for several change requests, not one big project at the moment.Se...Mehr anzeigenZuletzt aktualisiert: vor 16 Tagen
Supply Chain Expert - Business Intelligence Analyst (f / m / d) (Essen, DE)

Supply Chain Expert - Business Intelligence Analyst (f / m / d) (Essen, DE)

E.ONEssen, North-Rhine-Westphalia, Germany
ON SE | Permanent | Full time; Part time.ON is one of Europe's largest operators of energy networks and infrastructure and a provider of innovative energy solutions. Our employees are constantly wor...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Social Media Analyst

Social Media Analyst

SCV IncorporatedEssen, DE
This is a full-time remote role for a Social Media Analyst.The Social Media Analyst will be responsible for analyzing social media data, tracking key metrics, and creating reports that inform marke...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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User Acquisition Specialist

User Acquisition Specialist

Prime InsightsEssen, DE
Prime Insights is a fast-growing US-based company connecting millions of users to market research surveys through proprietary panel apps. With a focus on slick UX, global reach, and high user incent...Mehr anzeigenZuletzt aktualisiert: vor 2 Tagen
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Business-Analyst : in

Business-Analyst : in

CPU Softwarehouse AGEssen, DE
CPU Consulting & Software GmbH.Bereich Professional Services seit mehr als vier Jahrzehnten als erfolgreicher.Als Tochterunternehmen der CPU Gruppe richten wir unsere Kompetenzen auf die.Umsetzung ...Mehr anzeigenZuletzt aktualisiert: vor 9 Tagen
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Senior Product Analyst

Senior Product Analyst

WeAreXenaEssen, DE
Our client is one of the fastest-growing e-commerce companies in Germany.They are reinventing how consumers engage with premium health and wellness products. To shape the future and growth of the co...Mehr anzeigenZuletzt aktualisiert: vor 15 Tagen
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Junior Customer-Facing Exposure Analyst

Junior Customer-Facing Exposure Analyst

XM CyberEssen, DE
XM Cyber is a leading hybrid cloud security company that’s changing the way organizations approach cyber risk.XM Cyber transforms exposure management by demonstrating how attackers leverage and com...Mehr anzeigenZuletzt aktualisiert: vor 25 Tagen
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Data Analyst

Data Analyst

KON-RECRUITMENTEssen, DE
This is a full-time remote role for a Data Analyst.The Data Analyst will be responsible for collecting, processing, and analyzing large sets of data to support decision-making.Day-to-day tasks incl...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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M&A Analyst

M&A Analyst

Avalon AdvisoryEssen, North Rhine-Westphalia, Germany
Mergers & Acquisitions and Growth Capital.SMEs) as well as fast-growing ventures on all aspects of Corporate Finance including . Be an integral part of our ambitious team and involved in all major s...Mehr anzeigenZuletzt aktualisiert: vor 16 Tagen
Workforce Scheduling Analyst

Workforce Scheduling Analyst

theHRchapterEssen, North Rhine-Westphalia, Germany
We are pleased to present an exciting opportunity for a talented professional to become part of our team as a.This essential role involves creating efficient schedules that maximise productivity wh...Mehr anzeigenZuletzt aktualisiert: vor 10 Tagen
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Delivery Engineer

Delivery Engineer

LinealEssen, DE
Lineal, an innovative eDiscovery and legal technology services firm, is made up of a team of industry innovators, wary of outdated solutions, who are highly driven and motivated to work together to...Mehr anzeigenZuletzt aktualisiert: vor 18 Tagen
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ETRM Business Analyst

ETRM Business Analyst

WiproEssen, DE
Wipro Limited is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs.Leveraging our holisti...Mehr anzeigenZuletzt aktualisiert: vor 2 Tagen
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Workforce Management Senior Real Time Analyst (Barcelona or Essen)

Workforce Management Senior Real Time Analyst (Barcelona or Essen)

Cross Border TalentsEssen, Germany
Vor 17 Tagen
Anstellungsart
  • Quick Apply
Stellenbeschreibung

We are currently recruiting for a Workforce Management Senior Real Time Analyst to join our clients team in either Barcelona, Spain or Essen, Germany.

DUTIES AND RESPONSIBILITIES :

  • Monitor intraday metrics (volumes, productivity, KPIs) to ensure staffing levels align with service level agreements.
  • Adjust schedules and call / skill routing based on real-time performance and volumes.
  • Provide real-time and post-mortem performance reports to Operations leaders.
  • Communicate intraday challenges impacting service levels and recommend actions.
  • Offer feedback and guidance to team members for performance improvement and development.
  • Identify improvement opportunities and provide actionable insights to leadership.
  • Assist in the execution of real-time projects and initiatives.

REQUIREMENTS

  • C2 level or C1 Fluency in English, with strong proficiency in both written and spoken communication.
  • Minimum 2 years' experience in Call Center Operations or Customer Service, with 18+ months in real-time analysis.
  • Bachelors degree or equivalent.
  • Familiarity with workforce management processes (staffing, scheduling, service levels, metrics) preferred.
  • Proficient in using common office software and productivity tools.
  • Knowledge of local labor laws related to workforce management and scheduling preferred.
  • Strong decision-making, problem-solving, and resource allocation skills.

    • OFFER

  • Competitive salary
  • Relocation assistance
  • Working Schedule; Rotating Late / Night shifts (3pm-11pm or 11pm-7am)
  • Private health insurance after probation period
  • Working as part of a dynamic and multicultural team
  • Regular fruit deliveries for a healthy lifestyle and free drinks
  • Employee wellness schemes to include partnerships with fitness centers, restaurants, and beauty care

    • Interested? apply now!