Customer service coordinator Jobs in Erkrath
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Customer service coordinator • erkrath
Zuletzt aktualisiert: vor 1 Tag
In your role as the Function Team Lead, you will become the vital link for our Customer Service Representatives (CSRs), seamlessly connecting their daily tasks with the intricacies of customer proc...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Care Coordinator (m / w / d) Export bei LOGOCOS Naturkosmetik GmbH & Co.Customer Care Coordinator (m / w / d) Export.
Pestalozzistraße 66, 40549 Düsseldorf.Als Pionier der Naturkosmetik steht L...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Frittenwerk | Facility Coordinator / Facility Service Coordinator (m / w / d).Im Frittenwerk treffen Imbissklassiker auf abwechslungsreiche Streetfood-Kreationen aus aller Welt.Seit 2014 steht die Pom...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Amphenol CMT is proud to be an industry leader in the advanced development and manufacturing of critical medical devices that transform and elevate patient care.
We specialize in tailored interconne...Mehr anzeigenZuletzt aktualisiert: vor 17 Tagen
- Gesponsert
German Customer Service Representative
BitunixDüsseldorf, DE The German Customer Service Representative (Tier 1) is responsible for delivering high-quality frontline support to Bitunix’s German-speaking users.
This role focuses on handling general inquiries, ...Mehr anzeigenZuletzt aktualisiert: vor 17 Tagen
Team Lead Customer Service
EnvaliorDormagen, NRW, DEQuick Apply
Kundenberater - Customer Service
QVCDuesseldorf, Nordrhein-Westfalen, DE Kundenberater – Customer Service (all gender).DE, Nordrhein-Westfalen, Duesseldorf.In unserer Gesellschaft QVC eService LLC & suchen wir im Bereich.
Düsseldorf oder Kassel ab sofort.Kundenberater – ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
- Gesponsert
Central Europe Customer Service Manager
Seco ToolsErkrath, North Rhine-Westphalia, Germany Europe Customer Service Manager.Our Global functionalized Customer Service organization within Sales & Marketing is supporting to drive our growth ambitions productivity and profitability targe...Mehr anzeigenZuletzt aktualisiert: vor 6 Tagen
Customer Care Coordinator (m / w / d) Export
LOGOCOS Naturkosmetik GmbH & Co. KGDüsseldorf, Nordrhein-Westfalen, DeutschlandQuick Apply
- Gesponsert
Customer Service Specialist
Segway NavimowGreater Dusseldorf Area, Germany Assist senior service managers in supporting distributors, service partners, and key customers;.Support technical training and help prepare service documentation and materials;.Coordinate with serv...Mehr anzeigenZuletzt aktualisiert: vor 26 Tagen
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Customer Service Specialist
hlpyDüsseldorf, DE They developed a digital and modern solution that has revolutionized the sector.Our dream started in Italy, has expanded into France, Spain and Germany.
This dream is growing continuously, and we ar...Mehr anzeigenZuletzt aktualisiert: vor 1 Tag
- Gesponsert
Customer Service Manager
Hartmann YoungDüsseldorf, DE Customer Service Manager - Medical Device.Hartmann Young is partnered with an established global organisation in diabetes care, seeking to grow the team in Germany with the addition of a Customer S...Mehr anzeigenZuletzt aktualisiert: vor 14 Tagen
Associate Customer Service Supervisor
ECOLAB Deutschland GmbHMonheim am Rhein, Germany Want to build a brighter, bolder future and cultivate your career? Join Ecolab's team and help create a world in which we all thrive.
Ecolab is seeking an Associate Customer Service Supervisor to jo...Mehr anzeigenZuletzt aktualisiert: vor 12 Tagen
Central Europe Customer Service Manager
SandvikErkrath, North Rhine-Westphalia, Germany Europe Customer Service Manager.Our Global functionalized Customer Service organization within Sales & Marketing is supporting to drive our growth ambitions, productivity and profitability targets,...Mehr anzeigenZuletzt aktualisiert: vor 9 Tagen
Facility Coordinator / Facility Service Coordinator (m / w / d)
Frittenwerk GmbHDüsseldorf, Nordrhein-Westfalen, DeutschlandQuick Apply
Specialist Customer Service OE
ngksparkplRatingen, North Rhine-Westphalia, Germany Wir suchen Sie ab sofort als Specialist Customer Service OE (w / m / d) für unseren Standort in Ratingen – werden Sie Teil unseres Teams.
In dieser Rolle sind Sie wichtiger Teil unseres Customer Service...Mehr anzeigenZuletzt aktualisiert: vor 7 Tagen
Dutch-Speaking Customer Service Representative
Cross Border TalentsDüsseldorf, North Rhine-Westphalia, Germany Were recruiting Dutch-speaking Customer Service Representatives to join our global team in Greece and support some of the worlds leading international brands.
This is your chance to grow professiona...Mehr anzeigenZuletzt aktualisiert: vor 6 Tagen
- Gesponsert
Customer Service Consultant (mwd)
StepStone GroupDüsseldorf, North Rhine-Westphalia, Germany Rolle des Customer Service Consultants (m / w / d).Du arbeitest im Kundendienst und bist erste •r Ansprechpartner •in für unsere Kunden rund um die Anzeigenschaltung nach dem Verkauf.Durch eigenständiges...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Coordinator Wholesale Operations & Customer Service (mfx)
PVHDüsseldorf, North Rhine-Westphalia, Germany We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Werkstudent Customer Service
auxmoneyDüsseldorf, North Rhine-Westphalia, Germany Du möchtest nicht einfach nur einen Studentenjob, sondern Teil eines Teams sein, das wirklich etwas bewegt? Dann bist Du bei uns im Customer Service genau richtig.
Wir begleiten unsere Kundinnen und...Mehr anzeigenZuletzt aktualisiert: vor 3 Tagen
Internship Customer Service Experience Europe
Henkel groupDüsseldorf, North Rhine-Westphalia, Germany Support the team with project organization and coordination.Track project progress, risks, and issues, and keep information updated.
Help run key meetings and follow project management processes.Pre...Mehr anzeigenZuletzt aktualisiert: vor 16 Tagen
Customer Service Representative
FH Collective AcademyDüsseldorf, North Rhine-Westphalia, Germany Are you fluent in German and passionate about providing excellent customer service? We are looking for motivated, service-oriented professionals to join our international team in Greece.Handle cust...Mehr anzeigenZuletzt aktualisiert: vor 15 Tagen
- Gesponsert
Customer Service Representative II (Remote)
Amphenol CMTDüsseldorf, DEHomeoffice
Diese Stelle ist in deinem Land nicht verfügbar.
German Customer Service Representative
BitunixDüsseldorf, DEVor 17 Tagen
StellenbeschreibungLanguage Proficiency : Native or fluent in German (C1 / C2) and English (B2+), both written and verbal. Experience : Minimum 1 year of customer service experience, ideally in fintech, crypto exchange, or related industries. Knowledge of cryptocurrency trading basics (Spot & Futures). Understanding of customer service CRMs and live chat systems. Strong attention to detail and ability to multitask effectively. Excellent communication and problem-solving abilities. Strong emotional intelligence and empathy in user interactions. Dependable, punctual, and proactive team player.
Role Overview
The German Customer Service Representative (Tier 1) is responsible for delivering high-quality frontline support to Bitunix’s German-speaking users. This role focuses on handling general inquiries, providing accurate information about trading products and account services, and ensuring a professional, prompt, and empathetic customer experience.
As a Tier 1 agent, you will manage foundational customer requests — including account assistance, Spot and Futures trading basics, and KYC support — while escalating complex technical or compliance issues to higher tiers when necessary.
Key Responsibilities
- Live Chat Responsiveness
- Respond to all incoming live chat inquiries within 20–30 seconds, ensuring prompt and consistent engagement.
- Maintain an Average Handling Time (AHT) of 10–15 minutes per chat, balancing speed with accuracy and user satisfaction.
- Customer Inquiry Resolution
- Accurately identify, troubleshoot, and resolve user concerns within Tier 1 scope, following company policies and standard support procedures.
- Minimize unnecessary transfers by resolving issues at the Tier 1 level whenever possible; escalate only complex cases with full documentation.
- Quality & Customer Experience
- Achieve and sustain a Customer Satisfaction (CSAT) rating of 90% or higher through empathetic, clear, and professional communication.
- Adhere to all Quality Assurance (QA) standards, ensuring accuracy, compliance, and professionalism in every customer interaction.
- Uphold Bitunix’s core support philosophy : fast, reliable, and human-driven assistance — no AI bots, real agents only.
- Operational Excellence
- Record all customer interactions, resolutions, and case details accurately in the internal CRM or support platform.
- Identify recurring issues, bugs, or user pain points and report them promptly to QA or the Team Lead for review.
- Participate in weekly QA feedback sessions, performance evaluations, and refresher training to maintain high service standards.
- Collaboration & Teamwork
- Coordinate with Tier 2, Technical, and Compliance teams for timely resolution of escalated issues.
- Support cross-team projects, campaigns, or feedback initiatives that aim to improve the overall user experience.
Qualifications & Skills
Technical Skills :
Soft Skills :