Customer service team lead Jobs in Hohen Neuendorf

Req ID : 435414

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 80,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the Integrated Services Readiness Team Lead (f / m / d) in Hennigsdorf we’re looking for?

Your Future Role

2,100 colleagues from 46 countries, including 800 engineers, shape in Hennigsdorf the future of rail mobility. The locally developed, manufactured, and maintained product range includes high-speed, regional, and local trains, subways, as well as trams and light rail vehicles. Our product line Services offers a complete range of solutions to maximise the value of customer assets. Our offerings cover the entire lifecycle of the asset, from design and build, to operation, to end of life. You’ll report to Vladislav Vasilev and work alongside a dedicated and enthusiastic team

We’ll look to you for :

• Manage the ISR resources for the bid or project : LCC, Logistic Support Analysis (LSA), maintenance documentation
• Write ISR Management Plan
• Manage LSA activities to deliver Quality, Cost and Delivery (QCD) commitments according to the ISR Management Plan
• Manage & allocate different tasks / requirements to other ISR domain managers, sub-systems, external suppliers and internal stakeholders
• Represent the team in the project and coordinate with project management
• Represent ISR métier in customer discussions
• Organize the ISR Design Review (DR) before the Gate Review
• To control the operational availability with the LCC
• Regular reporting to ISR métier, Tender and / or Project Management, KPI
• Identify the performance allocation in compliance with Design for Serviceability (DFS) target
• Definition of maintenance plan and design of LSA elements : Maintenance Task Analysis (MTA), LCC, Level Of Repair Analysis (LORA), Reliability Centered Maintenance (RCM)
• Definition of spare part
• Validation of support solution and associated maintenance documentation, special tools and training toolkits
• Capitalize data in the central ISR repository / Integrated Logistic Support Product Data Management (ILS PDM)
• Ensure technical interfaces with RS, Components, Signaling and Infra teams (RAMS architect, mechanical, electrical & system architect, sourcing, LSA for equipment and from suppliers)
• Ensure that DFS is correctly applied on Sub System (Component Site)
• Ensure Return of Experience (REX) is collected and considered
• Manage Definition of Logistic Breakdown Structure (LBS) in consistency with Design Engineering Build of Material (BOM) definition
• Elaborate maintenance plan
• Elaborate LCC calculations and analyzed
• Manage relationship with sourcing for ISR requirement clauses linked to sourcing concern
• Ensure the LSA database (ILS PDM) is defined and completed correctly
• Ensure compliance between Spare Part consumption model and maintenance strategy
• Validate content of the technical maintenance documentation and training toolkit.

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role :

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also :

Experience a dynamic work environment with a permanent position at a leading company for green mobility

Enjoy a competitive remuneration package (Metall- und Elektroindustrie BER BB), 30 days of vacation, and benefits such as company pension plans and subsidized “Deutschlandticket” (Job Ticket)

Optimise work-life balance with flexible working hours and hybrid working models

Explore growth opportunities and steer your career across functions and countries

Benefit from excellent training opportunities through our award-winning Alstom University and participate in the company's innovation culture through idea management programmes

Thrive in a modern and collaborative workplace featuring mentor and buddy programs, diversity & inclusion initiatives, CSR activities, and engaging employee events

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Equal Opportunities Statement

As an employer, Alstom stands for equal opportunities. By creating an inclusive work environment where all employees are encouraged to realise their full potential, individual differences are valued and respected. All applicants are considered solely on the basis of their qualifications, regardless of skin colour, religion, gender, sexual orientation, gender identity, age, ethnic and national origin, disability or other legally protected characteristics.

Job Segment : Database, Project Manager, Technology