Customer success agent Jobs in Edenkoben

Salary : 60.000 - 90.000 EUR per year

Requirements :

• Understanding of software engineering processes with complex technical issues
• Significant experience in a similar role
• Experience in managing small-scale projects
• Very good knowledge of C and C++ programming languages
• Self-motivated, proactive and able to work under minimal supervision
• Excellent communication and interpersonal skills for efficient collaboration with internal and external stakeholders
• Well-organized with high attention to detail
• Interest in next-generation multimedia
• Proficiency in English

Responsibilities :

Provide first-line technical customer support, analyse and solve customer issues

Manage small-scale customer projects throughout the project life cycle, including planning, schedules, resource allocation, scope, risk and change management

Plan, manage and test customer releases

Proactively identify, prioritize and drive the resolution of project and customer issues

Technologies :

Cloud

Embedded

Support

Project Manager

More : Who is Cinemo?

Cinemo is a fast paced, highly successful global company, a hidden champion, located at the heart of Karlsruhe, (Germany) and Budapest (Hungary). With our team of 140 people, we are creating embedded and cloud software for the next generations of In-Vehicle Infotainment (IVI) systems. Our customers are top branded automotive companies around the world.

We are working to empower any device with media. We are growing fast, breathing innovation and customer centricity. For our team we need exceptionally talented, bright people with a drive to work hard for their customers, both internally and externally. If you like challenges, join us and help integrate our cloud-based software and services into every car!