Customer success agent Jobs in Geislingen

With a passion for life

Join our diverse teams of passionate people and a career that allows you to develop both personally and professionally. At Getinge we exist to make life-saving technology accessible for more people. To make a true difference for our customers – and to save more lives, we need team players, forward thinkers, and game changers.

Are you looking for an inspiring career? You just found it.

About this opportunity  Join our dynamic Life Science EMEA team as the LS Service Director EMEA. In this key leadership position, you will shape and guide our service operations across the region, with a special focus on driving strategic initiatives and enabling cross-regional collaboration. This role offers a unique opportunity to influence the direction of our Life Science service business and contribute directly to its continued growth and success. The position can be based in Benelux, the Netherlands, Germany, the UK, Ireland, or France.

What you will do In this role, you will lead and manage the Life Science Service organization across EMEA, with a primary focus on the DACH and BNL regions. You will provide strategic direction and operational leadership to drive customer satisfaction, recurring revenue, and cross-regional collaboration. In markets where Life Science is supported by local Sales and Service Unit (SSU) teams, you will coordinate closely with local service directors to ensure aligned, high-quality support across the region.

Your responsibilities will include :

• Leading, developing, and supporting service teams in DACH & BNL to ensure high performance and customer satisfaction.
• Collaborating cross-functionally with Sales, Academy, and EDC teams to deliver cohesive service solutions.
• Monitoring key performance metrics such as Order Intake, Net Sales, and Profitability to guide decision-making.
• Driving continuous improvement initiatives, including process redesign, pricing strategies, and contract optimization.
• Managing team development through regular performance evaluations, coaching, and planning for future capability needs.

You will bring

To succeed in this role, you will bring a strong blend of scientific expertise, operational leadership, and strategic vision necessary to drive the Life Science Service organization across EMEA. You will be an influential leader, capable of managing complex teams and fostering collaboration across diverse regions, while maintaining rigorous standards for quality, compliance, and customer satisfaction. Your proven ability to lead in fast-paced environments and deliver results will be essential to your success.

Key qualifications and attributes include :

In this role, you will not only manage but strategically guide Life Science service teams to deliver superior service performance, strengthen customer partnerships, and support sustainable growth across the EMEA region.

Why join Getinge

Getinge offers a job in a safe and informal work environment, where we appreciate close team collaboration. We keep an open dialogue between leaders and employees, as well as between teams. We are focused on developing people, and together we will create a plan for learning and competence development when you start your career with us.

We offer a competitive compensation and benefits package, including wellness allowances, generous family benefits and joint company activities. Everything to ensure we support your well-being and goals.

Application

Applications will be reviewed continually, and we therefore recommend sending us your application as soon as possible, but no later than 2025-08-31.

We kindly ask you to submit your application in our recruitment system by clicking the “apply now” button. Due to GDPR regulations we do not accept applications via e-mail.