Customer success specialist Jobs in Bornheim

What is waiting for you?

You'll serve as LeanIX's acknowledged lead expert in product-related data analytics, setting the research agenda and carrying out user behavior analysis

You will be responsible for the “product analytics” strategy, define the product analytics backlog and roadmap, and engage in the regular prioritization discussion to get things implemented

You'll liaison with various internal stakeholders (Product, Customer Success, Management), understanding and communicating their needs for product-related metrics and KPI reporting.

Your role involves closely working with multiple teams, understanding their needs and crafting bespoke solutions on tooling and process levels. This includes fostering the link between our Product teams and the Product Analytics domain.

Your work closely together with our BI / Data team to help building appropriate solutions and processes supporting our product analytics strategy.

What are we looking for?

Product Management experience, ideally as well as in a comparable role or as Product Owner of at least 2 years, preferably in a multi-team setup

Experience in defining and developing dashboards for various levels of an organization (from KPI-style reports to more interactive “self-serviced” solutions)

Knowledge on how to build and maintain a “self-service” oriented product analytics function, enabling product teams to become more data-driven in their decisions

A background in product and / or data analytics with knowledge on testing methodologies

Experience with using Tableau, PowerBI, or similar reporting tools; knowledge of common query languages such as SQL, KQL or similar is a plus

Experience in working with the different functions of a modern SaaS company, e.g., management, Product Leadership, UX design, Customer Success

Hands-on approach, enjoying an agile environment and software development process

Self-motivated and capable of delivering high-quality outputs with minimal supervision

Fluent English is mandatory

LeanIX, an SAP company, is a market leader for enterprise architecture management (EAM), driving the modernization of IT landscapes and continuous business transformation. Its software-as-a-service solutions empower organizations to create transparency, enabling them to visualize, assess and manage the transition towards their target IT architecture. By offering a data-driven and automated approach enhanced with AI, LeanIX helps organizations make sound decisions and collaborate more effectively. LeanIX serves over 1,000 companies globally across various industries, including more than 10% of the Fortune 500 and half of the German DAX 40. Headquartered in Bonn, and offices in Munich and Berlin (Germany), LeanIX also has a strong international presence with offices in Boston (USA), London (UK), Paris (France), Amsterdam (Netherlands), and Ljubljana (Slovenia). In November 2023, LeanIX became part of SAP. For more information, visit www.leanix.net. Your application information might be therefore shared across both SAP and LeanIX recruiting and hiring teams.

LeanIX is not just a product, in fact it‘s a great place to work. Colleagues (600+) from dozens of countries jointly make our vision reality. We believe in transparent communication, personal development, diverse workforce, innovation by creating ideas that prove useful and that our world-class team deserves the best software stack money can buy.

At LeanIX we have a  Hybrid Work Mode which means you work remotely from your home office and work from one of our offices. LeanIX teams and team members decide together on the work mode which suits them best. Next to that we have great benefits for you, CHECK OUT HERE WHAT IS IN FOR YOU!

LeanIX is committed to being an equal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative, please let our team know at [email protected]. You will be treated with the utmost respect and confidentiality.

All applicants will receive consideration for employment based on experience, qualifications, and competencies. LeanIX will not discriminate based on race, color, religion, belief, political affiliation, union membership, age, sex, pregnancy, sexual orientation, gender identity, national or ethnic origin, genetic information, creed, citizenship, disability, protected veteran or marital status, or any other status protected by applicable laws or regulations.