Customer support Jobs in Mainz

The Position

Boehringer Ingelheim is a global, research-driven biopharmaceutical company dedicated to creating value through innovation in human and animal health. With a long-term, family-owned perspective, the company fosters a culture of trust, collaboration, and sustainable value creation.

Animal Health is a core pillar of Boehringer Ingelheim. The Animal Health Business Unit (AHBU) works closely with customers and partners worldwide to advance animal health and well-being. In an increasingly data-driven environment, the AHBU is actively leveraging data, digitalization, and artificial intelligence to strengthen decision-making, customer engagement, and operational excellence, thereby shaping the future of the business.

In this role, you are driving the definition and cross-functional implementation of the Data and AI strategy across Boehringer Ingelheim's AHBU, leveraging the rapid development of data and AI capabilities. Furthermore, you will shape how data and AI create tangible customer and business impact, position AHBU as an industry leader, and drive efficiencies through digitalization and integration.

Tasks & responsibilities

• Define and drive the data and AI strategy for the Animal Health Business Unit in alignment with overall business strategy.
• Identify, prioritize, and govern a portfolio of high-impact data and AI use cases across the value chain.
• Benchmark internal capabilities against industry peers and integrate leading practices.
• Steer implementation of roadmaps, monitor progress, and ensure measurable business impact.
• Lead change management initiatives to embed data and AI into core business processes.
• Establish data governance frameworks and guide data quality and compliance activities.
• Build internal capabilities and manage external partnerships and data acquisition.
• Collaborate closely with senior stakeholders across Business, IT, HR and key markets.
• In addition, the role actively supports and co-drives the implementation of selected, high-priority use cases to ensure tangible value creation and hands-on support for functional DVOs.

Requirements

• Master's degree or MBA
• Several years of leadership experiencein an international environment, ideally within Pharma or Animal Health
• Strongchange management capabilities and experience driving cultural transformation
• Extensive professional experience in data, digital, and/or business transformation
• Strongexpertisein data strategy, AI use cases, data governance, and digital transformation
• Proven ability to translate strategy into execution and measurable business impact
• Excellent stakeholder management skills up to executive and board level
• Excellent analytical, communication, and presentation skills
• Strong verbal and written communication skills in English, including the ability to develop clear storylines, conduct engaging workshops, and hold effective stakeholder meetings

Applications from persons with severe disabilities are warmly welcomed. In cases of equal qualifications, such applicants will be given preferential consideration in the selection process.

Ready to contact us?

If you have any questions about the job posting or process - please contact our HR Direct Team, Tel: +49 (0) 6132 77-3330 or via mail: hr.de@boehringer-ingelheim.com

Recruitment process:
Step 1: Online application - The job posting is presumably online until May 05, 2026. We reserve the right to take the posting offline beforehand. Applications up to April 24th, 2026 are guaranteed to be considered.
Step 2: Virtual meeting in the period from end of April until beginning of May 2026
Step 3: On-site interviews in the period from end of May 2026 until beginning of June 2026

Unser Unternehmen

Bei Boehringer Ingelheim entwickeln wir bahnbrechende Therapien, die das Leben von Mensch und Tier verbessern. Als 1885 gegründetes und seitdem im Familienbesitz befindliches Unternehmen nehmen wir eine langfristige Perspektive ein. Mit 52.000 Mitarbeitenden weltweit setzen wir unsere Ziele um und fördern dabei eine vielfältige, gemeinschaftliche und inklusive Unternehmenskultur. Wir sind überzeugt: Mit talentierten und ambitionierten Mitarbeitenden und ihrer Leidenschaft für Innovationen heben wir die Grenzen des Erreichbaren immer wieder auf.

Warum Boehringer Ingelheim?

Bei uns können Sie wachsen, zusammenarbeiten, innovativ sein und Leben verbessern.

Wir bieten Ihnen herausfordernde Tätigkeiten in einem respektvollen und kollegialen globalen Arbeitsumfeld mit einer Vielzahl von auf Innovation ausgerichteten Denkweisen und Methoden. Darüber hinaus sind für uns Qualifizierung und Entwicklung für alle Mitarbeitenden von zentraler Bedeutung, denn Ihr Wachstum ist unser Wachstum.

Boehringer Ingelheim ist ein globaler Arbeitgeber, der sich für Chancengleichheit einsetzt, und ist stolz auf seine vielfältige und inklusive Kultur. Wir begrüßen die Vielfalt von Perspektiven und streben nach einem inklusiven Umfeld, wovon unsere Mitarbeiter*innen, Patienten*innen und Communitys profitieren.

Sie möchten mehr erfahren? Dann lesen Sie hier weiter https://www.boehringer-ingelheim.com