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Customer support manager Jobs in Essen

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Customer support manager • essen

Zuletzt aktualisiert: vor 2 Tagen
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Customer Onboarding Manager

Customer Onboarding Manager

XM CyberEssen, DE
XM Cyber is a global leader in hybrid cloud security.XM Cyber brings a new approach that uses the attacker’s perspective to find and remediate critical attack paths across on-premises and multi-clo...Mehr anzeigenZuletzt aktualisiert: vor 12 Tagen
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Customer Success Manager

Customer Success Manager

SaleslogicEssen, DE
Customer Success Manager – Life Sciences | Remote DACH.A fast-growing global EdTech company is hiring a Customer Success manager. This a global organization who offer great future opportunities for ...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Sales Manager / Customer Solutions Manager (m / w / d)

Sales Manager / Customer Solutions Manager (m / w / d)

tempmate GmbHEssen, DE
Die tempmate GmbH ist ein inhabergeführtes Unternehmen mit über 40 Jahren Erfahrung in der Entwicklung und dem Vertrieb von Lösungen zur Digitalisierung der Lieferkette.Trotz unserer...Mehr anzeigenZuletzt aktualisiert: vor 27 Tagen
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Customer Success Manager / B2B Account Manager (m / w / d)

Customer Success Manager / B2B Account Manager (m / w / d)

Ausbildung.deBochum, Germany
Jeder Mensch verdient den bestmöglich passenden Job und Arbeitgeber“ – jeden Tag setzen wir alles daran, diese Mission Realität werden zu lassen. Mit unseren Portalen Ausbildung.Jahr mehreren Milli...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
German Customer Care in Greece - Relocation support

German Customer Care in Greece - Relocation support

TeleperformanceGelsenkirchen North Rhine-Westphalia, Germany
Quick Apply
Do you speak German fluently and have excellent communication skills?.Available positions in Customer Service, Tech Support and Sales await you in Greece!. Microsoft, Canon, Netflix, Volkswagen, and...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Customer Relation Manager (m / w / d)

Customer Relation Manager (m / w / d)

medicruiterEssen, DE
Medicruiter ist eine Plattform, die ausländischen Pflegekräften einen fairen und transparenten Weg für eine Berufs- und Lebensperspektive in Deutschland bietet. Das erfahrene Gründerteam möchte dami...Mehr anzeigenZuletzt aktualisiert: vor 12 Tagen
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Customer Success Manager (m / w / d)

Customer Success Manager (m / w / d)

TruckScout24 GmbHEssen, Nordrhein-Westfalen, DE
TruckScout24 ist Europas größte Plattform für Nutz- und Freizeitfahrzeuge.Teil der Machineseeker Group GmbH.Mit über 4 Millionen Besuchern pro Monat gehört die Website zu den erfolgreichsten B2B-Un...Mehr anzeigenZuletzt aktualisiert: vor 19 Tagen
Customer Success Manager (m / w / d)

Customer Success Manager (m / w / d)

TruckScout24Essen, North Rhine-Westphalia, Germany
Quick Apply
Du bist ein Kommunikationstalent & hast Lust auf Kundenkontakt? Dann suchen wir genau Dich!.Die Machineseeker Group betreibt mit den Online-Marktplätzen Maschinensucher, Machineseeker, TruckSc...Mehr anzeigenZuletzt aktualisiert: vor 25 Tagen
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Customer Service Support Manager - Medical Cannabis

Customer Service Support Manager - Medical Cannabis

LuminoEssen, DE
Customer Support Manager - Medical Cannabis - Supporting Patients.Location : Fully Remote with an optional Berlin Office. Remuneration : €40,000 – €50,000 depending on experience.You'll need to speak ...Mehr anzeigenZuletzt aktualisiert: vor 4 Tagen
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Customer Success Manager

Customer Success Manager

AnnapurnaEssen, DE
Remote-first in Germany, with client travel.Annapurna are proud to be supporting a fast-growing AI company with their search for a Customer Success Manager. Their AI driven solution is transforming ...Mehr anzeigenZuletzt aktualisiert: vor 18 Tagen
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Customer Success Manager (m / w / d)

Customer Success Manager (m / w / d)

Leica MicrosystemsMülheim a.d. Ruhr, Nordrhein-Westfalen, Germany
Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?. At Leica Microsystems, one of Mehr anzeigenZuletzt aktualisiert: vor 2 Tagen
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Support Manager Vertrieb FTTx (m / w / d)

Support Manager Vertrieb FTTx (m / w / d)

Westconnect GmbHEssen, Germany
Übernahme des Onboardings, der Schulung und Ausstattung von Vertriebspartnern.Aufbereitung von Projektadressdaten und Eigentümerrecherchen zur Vertriebsunterstützung. Erstellung und Pflege von Einsa...Mehr anzeigenZuletzt aktualisiert: vor 3 Tagen
Mitarbeiter Customer Support (m / w / d), Standort Essen

Mitarbeiter Customer Support (m / w / d), Standort Essen

Atlas CopcoEssen, Germany
Mit uns zu arbeiten bedeutet, mit den neuesten Technologien und bahnbrechenden, nachhaltigen Innovationen zu arbeiten.Begleite uns auf unserer Reise in eine bessere Zukunft.Du suchst eine neue beru...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
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Superintendent / Drydock Manager – Offshore Support Vessels

Superintendent / Drydock Manager – Offshore Support Vessels

GLO MARINEEssen, DE
GLO Marine specializes in EPC services for vessel retrofits, conversions, offshore mobilizations, and complex vessel interventions. With strong market demand in offshore oil & gas, ship repair, and ...Mehr anzeigenZuletzt aktualisiert: vor 12 Tagen
Customer Success Manager (f / m / d) (236863)

Customer Success Manager (f / m / d) (236863)

EvailableEssen, North Rhine-Westphalia, Germany
We are Evailable a fastgrowing StartUp within the One Ecosystem.Evailable wants to make eMobility charger network availability the new normal. Our vision is that EV drivers can rely on their next c...Mehr anzeigenZuletzt aktualisiert: vor 26 Tagen
Customer-Service-Support (m / w / d)

Customer-Service-Support (m / w / d)

DA / Software Solutions GmbHBochum, Nordrhein-Westfalen, DE
Quick Apply
Einleitung Seit über 15 Jahren sind wir der unsichtbare Motor, der unsere Kunden aus der Automobilbranche auf die Überholspur bringt. Unsere maßgeschneiderte Planungssoftware macht Autohäuser, Werks...Mehr anzeigenZuletzt aktualisiert: vor 26 Tagen
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Enterprise Customer Success Manager

Enterprise Customer Success Manager

KevelEssen, DE
Kevel is a remote-first company that values collaboration, innovation, and transparency.As an Enterprise Customer Success Manager, you’ll work closely with some of the world’s largest and most inno...Mehr anzeigenZuletzt aktualisiert: vor 12 Tagen
Relocate to Malta! German-Speaking Customer Support Specialist Needed

Relocate to Malta! German-Speaking Customer Support Specialist Needed

Cross Border TalentsEssen, North Rhine-Westphalia, Germany
GermanSpeaking Customer Support Representative Hybrid Role in Malta.Are you passionate about creating positive customer experiences and ensuring online safety Were seeking a.GermanSpeaking Custome...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Mitarbeiter Customer Support Koordination (m / w / d)

Mitarbeiter Customer Support Koordination (m / w / d)

secunetEssen, DE
Mitarbeiter Customer Support Koordination (m / w / d).Für unser hoch motiviertes Team im Bereich.Anlaufstelle für alle im Kunden-Support eingehenden Kundenanfragen / Störungsmeldungen / Probleme in Bezug a...Mehr anzeigenZuletzt aktualisiert: vor über 30 Tagen
Customer Success Manager (m / w / d)

Customer Success Manager (m / w / d)

Machineseeker Group GmbHEssen, Ruhr, Nordrhein-Westfalen, DE
Quick Apply
Einleitung Du bist ein Kommunikationstalent & hast Lust auf Kundenkontakt? Um Maschinensucher noch erfolgreicher zu machen, suchen wir genau Dich! Die Machineseeker Group betreibt mit den Online-Ma...Mehr anzeigenZuletzt aktualisiert: vor 12 Tagen
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Customer Onboarding Manager

Customer Onboarding Manager

XM CyberEssen, DE
Vor 12 Tagen
Stellenbeschreibung

XM Cyber is a global leader in hybrid cloud security. XM Cyber brings a new approach that uses the attacker’s perspective to find and remediate critical attack paths across on-premises and multi-cloud networks. The XM Cyber platform enables companies to rapidly prioritize and respond to cyber risks affecting their business-sensitive systems.

Our Customer Onboarding Managers (COM) are the face of XM Cyber to our new customers, during their onboarding phase; they play a critical role in their long-term success. The Customer Onboarding Manager helps new customers adopt and realize value from the XM Cyber platform quickly and effectively, setting them up for long-term success.

Role and Responsibilities

  • Manage a portfolio of onboarding projects, ensuring that the projects are consistently delivered on time and with quality
  • Managing, assigning, and conducting onboarding meetings, product demos, company presentations, workshops, and training
  • Partner with customers to understand their business processes, deployment goals, and requirements and provide product information to serve those goals. Work closely with clients to configure our SaaS solutions to align with their business needs, providing technical expertise and recommendations
  • Project Management : Develop and manage project plans, timelines, and milestones to ensure successful onboarding, tracking progress, and proactively addressing any roadblocks. Effectively manage all project communication, both internally and externally
  • Educate and enable customers on XM products and best practices, drive the onboarding to deliver fast time to value
  • Collaborate with the team, identify and eliminate roadblocks that can be onboarding risks, and coordinate with internal resources to ensure resolution
  • Issue Resolution : Address technical issues, troubleshoot problems, and collaborate with cross-functional teams, such as product development and support, to provide timely solutions
  • Feedback and Improvement : Gather client feedback and insights to improve the onboarding process and provide recommendations for product enhancements
  • Customer Relationship Management : Build strong, lasting relationships with clients, serving as the primary point of contact during the onboarding phase
  • Work closely with CSM and Sales to ensure smooth hand-offs through the customer journey

Qualifications

  • Minimum 4+ years of experience in customer onboarding, customer service, support, account management, or customer success
  • Experience working for a SaaS company - Must
  • Strong communication skills and the ability to follow customer narratives to understand their point of view and find workable solutions to their issues
  • Strong presentation skills to all levels on the customer side
  • Strong analytical and goal-oriented mindset backed by project management skills
  • Ability to de-escalate customer support requests and maintain a positive, goal-driven customer relationship
  • Managed / onboarded fortune 500 customers
  • Highly technical
  • Have the ability to identify upsell / cross sell opportunities.
  • Managing a portfolio of fortune 500 customers onboarding delivering on time and with quality.
  • Ability to execute projects in Agile and waterfall methodologies
  • Native-level German- Must
  • Fluent in English - Must
  • Fluent in Spanish and Portuguese- Advantage

    • Advantage

  • Experience with networking - Advantage
  • Experience with cyber security - Advantage
  • Fluent in either of the following languages : Spanish, Italian
  • Knowledge in Salesforce - Advantage
  • PMP or other relevant certifications