Customer support manager Jobs in Ilsfeld

Description

Are you looking for a new challenge and more than just a job? Do you want to shape the future with us? We want to further develop Campus Founders Ventures GmbH together with you.

In Summer 2025 Campus Founders opens its new building called GRAVITY with co-working and co-creation areas as well as a media studio, community and event spaces.

In your role as Customer Service Manager at Campus Founders Ventures, you coordinate services and activities for members and create a vibrant, welcoming atmosphere that fosters interaction and collaboration.

Your fields of action in a glance :

• Development of offers and their execution as part of a scalable residency program.
• You are the main point of contact for our residents and see yourself as their host, creating an optimal working environment.
• You track and evaluate how residents make the best use of the services we offer and participate in activities you invite.
• You become an expert for our residents, understanding their individual needs, providing tailored advice and developing customized service offerings.
• You focus on the users and residents, with the goal of maintaining existing partnerships and developing new residents into long-term partnerships.
• You accompany our residents from onboarding to offboarding, both through our digital tools and personally within our space.
• You assist in defining workflows and UX / UI requirements for our digital applications to ensure a seamless user experience for the residents.
• You are responsible for maintaining and updating user accounts in our CRM and management system, including managing the deal flow and overseeing contract and invoice management.

You’re a good fit for us if you bring the following :

What’s in it for you :

A wide-ranging area of work and responsibility with a very varied range of tasks :

We look forward to receiving your application! Become part of our Campus Founders Community and help us make Heilbronn a center of gravity for entrepreneurship.

About us

We are Campus Founders, the entrepreneurship and innovation center in Heilbronn. We train, support and promote startups in all phases of their development, we educate talents, inspire entrepreneurship and innovation. We score with a unique educational environment and an international network of universities, research and educational institutions, top institutes and numerous global market leaders. We act like a startup ourselves, are growing rapidly and have big plans. In Heilbronn, one of the most dynamic cities in Germany - in a place that is currently developing into Europe's most successful center for startups and entrepreneurship.  You are curious, proactive and want more than just an exciting job? You want to help shape a great future? Welcome to the team!