Customer support manager Jobs in Wannweil

Our vision is to establish HUGO BOSS as the leading premium tech-driven fashion platform worldwide and to be one of the top 100 global brands. At HUGO BOSS, we work as a team to apply our knowledge, skills and experience together and create a diversity of ideas and solutions. What unites us? We love fashion, we change fashion!

Die vollständige Stellenbeschreibung enthält alle damit verbundenen Fähigkeiten, Vorerfahrungen und Qualifikationen, die von den Bewerbern erwartet werden.

At HUGO BOSS, you have the opportunity to contribute your personality, ideas and creativity — because only when we break new ground together can we create something unique. Become part of our team of more than 19.000 employees worldwide and shape your future at HUGO BOSS!

We are seeking an enthusiastic Customer Data Manager (f / m / d) to join our Global Customer Engagement team at HUGO BOSS. In this role, you will serve as the central liaison between our business, IT, data security, and legal departments, ensuring compliance and data integrity. You will oversee the documentation and legal framework of customer data flows, while coordinating updates to our Terms & Conditions and Privacy Policy. Your responsibilities will include training employees on best practices in data handling, maintaining and enhancing our data technologies, and acting as the Data Protection Coordinator within the team. This role is crucial in ensuring consistent data governance and communication, as well as leading the annual documentation process of customer data procedures.

What you can expect :

Act as the liaison between business, IT, data security, and legal departments to document data flows and ensure compliance. Provide legal oversight of customer data across CRM markets, IT systems, and providers.

Lead updates for Terms & Conditions and Privacy Policy, ensuring consistent documentation and collaborating with Legal to enhance internal processes.

Train employees on data handling and legal matters, including GDPR and Anti-Trust.

Stay updated on data technologies, coordinating data collection and analysis, and developing compliant data policies.

Serve as the Data Protection Coordinator, managing Data Protection Requests with support from Product Owners and IT.

Utilize Data Governance principles and tools, communicating the importance of accurate and consistent data to stakeholders.

Conduct annual documentation of customer data processes, including system screenshots and training materials

Your profile :

Degree in business administration, economics, communication, or a related field, with 4-6 years of experience in data management or privacy compliance.

In-depth knowledge of data privacy laws, including GDPR, PIPL, and California Law, and best practices in data protection.

Strong understanding of data governance principles and proficiency in data technologies for collection, analysis, and storage.

Experience in leading projects for Terms & Conditions and Privacy Policy updates, and training employees on data handling and compliance.

Excellent communication skills for effective collaboration with business, IT, data security, and legal teams, including international and remote projects.

Analytical and strategic thinker with strong organizational skills for maintaining legal and data processes.

Your benefits :

We offer a competitive salary and attractive benefits, including vacation and Christmas bonuses, a mobility allowance / Deutschlandticket, an annual clothing allowance, a company pension scheme, and our SHIP share program.

Made for Me : Enjoy the freedom of our flexible working models. With 'Threedom of Work', spend 3 days in Metzingen and 2 days working remotely. Benefit from our 'Me Time' program for personal time off and the option of 30 days of 'Mobile Work EU' annually.

High-performing people need a healthy balance. Take advantage of the employee gym, a variety of sports activities, a 37-hour workweek, and 30 vacation days a year.

Exclusive discounts for shopping and arts : benefit from discounts for family and friends along with free entrance to more than 15 international art museums.

Does innovation drive you? Same for us! This passion is reflected in our modern workplaces and innovative tools.

Sustainability is one of our key values, and more than just a trend. We are committed to environmental, animal and climate protection, and human rights. As part of our commitment, we offer an environmentally friendly bus shuttle.

We also place great importance to good taste when it comes to food. Welcome to our award-winning restaurant & café Times.

We are a global company with our employees representative of the world at large. Our inclusive culture embraces each person’s authenticity and individuality. We are committed to equal employment opportunity. And we believe our equitable work environment helps unleash your full potential and inspires you to thrive.