Data manager • karben
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Mehr anzeigen
Berlin| Bonn | Cologne | Frankfurt/Main | Hamburg | Munich.Help businesses make informed decisions and drive growth by transforming raw data into actionable insights.Ready to boost your personal de... Mehr anzeigen
Die ING ist mit rund 10 Millionen Kund*innen die drittgrößte Privatkundenbank in Deutschland.Wer bei der ING arbeitet, macht nicht einfach einen Job.Arbeiten bei uns ist die Chance, etwas zu veränd... Mehr anzeigen
Deine Persönlichkeit und Individualität machen den Unterschied.Accenture Strategy & Consulting.Know-how, um Unternehmen auf ein neues Innovations- und Performance-Level zu heben.Gemeinsam mit ... Mehr anzeigen
Frankfurt am Main, Germany (Hybrid).Frankfurt remains the heart of the FLAP-D market, and this role offers the opportunity to navigate one of the most sophisticated and high-density data centre lan... Mehr anzeigen
Als Manager / Senior Manager SAP Data Management & Governance übernimmst du eine zentrale Rolle in der fachlichen, organisatorischen und vertrieblichen Weiterentwicklung unserer SAP Data Management... Mehr anzeigen
IT Asset & Data Integrity Manager (f/m/d).This position is within the Core IT Services department, which provides IT infrastructure platforms to the business.You will be part of a global team respo... Mehr anzeigen
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Turner & Townsend are leaders in professional services to the Data Centre sector in Germany.Due to the continued success and expansion of our Data Centre business, we are currently re... Mehr anzeigen
Publicis Sapient is a digital transformation partner helping established organizations get to their future, digitally enabled state, both in the way they work and the way they serve their customers... Mehr anzeigen
Als Tochter der Helaba gehört die GWH gemeinsam mit der GWH Bauprojekte GmbH, der GWH Digital GmbH, der GWH WertInvest GmbH, der GGM Gesellschaft für Gebäude-Management mbH, der Systeno GmbH und GW... Mehr anzeigen
Take ownership of driving growth for market-leading data management solutions that sit at the heart of how asset managers operate across Europe.This role offers the opportunity to work at the inter... Mehr anzeigen
Since its foundation in 2007, Solactive AG has evolved into one of the world’s most important and fastest-growing index providers.From our headquarters in Frankfurt, we power global investment prod... Mehr anzeigen
Sie beraten die verschiedenen Konzernfunktionen zu datenverarbeitenden Prozessen und setzen Privacy‑by‑Design‑ und Privacy‑by‑Default‑Prinzipien praxisnah um.Sie entwickeln und implementieren risik... Mehr anzeigen
Gemeinsam mit deinem Projektteam setzt du die ganzheitliche Beratung – von der Konzeption über die Umsetzung bis zum Go-live einer Lösung – beim Kunden um.Du erkundest die Preisgestaltung von Banke... Mehr anzeigen
Amazon Web Services (AWS) is growing rapidly, and we are looking for a Data Center Operations Manager to join our expanding Infrastructure Operations team in one of our sites in Frankfurt.AWS Infra... Mehr anzeigen
Kuoni Tumlare is a Destination Management Company, part of JTB Group who deliver travel solutions and experiences that create value for our Partners and Society.We’re a fun group, we value our empl... Mehr anzeigen
Als Teil der weltweit tätigen STRABAG SE und Nummer eins im deutschen Hoch- und Ingenieurbau bauen wir bei ZÜBLIN laufend am Fortschritt.Für die folgende Stelle sind möglicherweise eine Reihe von S... Mehr anzeigen
Für die Organisationseinheit CCM und Repository, suchen wir zum nächstmöglichen Termin für den Standort Hannover, Münster oder Frankfurt einenData-Governance-Koordinator (m/w/d)Hannover, Münster, F... Mehr anzeigen
Join the dynamic team at Bank of Communications Frankfurt Branch as a Data Analyst , where innovation meets tradition in the heart of Europe's financial hub.Established in 2007, our branch serves a... Mehr anzeigen
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
