Developer java • magdeburg
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio.Salesforce Service Cloud developer.If you're looking for an exciting opportunity to grow in a innovativ... Mehr anzeigen
Teleperformance Spain, with more than 4,700 employees in 10 sites (certified with Great Place to Work and Top Employer), is looking for a highly-skilled group of professionals.As a Business Develop... Mehr anzeigen
Das Syntax Institut ist ein AZAV-zertifizierter Bildungsträger für digitale Zukunftsberufe.Mit praxisnahen Weiterbildungen in Design, Softwareentwicklung und KI unterstützen wir angehende IT-Fachkr... Mehr anzeigen
Sie sind ein erfahrener Backend-Entwickler und möchten Ihre Expertise in einem innovativen Unternehmen einbringen? Sie haben Freude daran, leistungsfähige und skalierbare Softwarelösungen zu entwic... Mehr anzeigen
Die Telekom IT ist integraler Bestandteil der Deutschen Telekom.IT-Spezialisten in sieben Ländern vereinfachen, digitalisieren und beschleunigen wir die Prozesse in unserem Großkonzern.In einer Zei... Mehr anzeigen
Magdeburg) entwickelt seit fast 25 Jahren Projektions- und dvLED-Systeme, medientechnische Komplettlösungen und ist Systemintegrator in den Bereichen professionelle (Flug-, Fahr- uvm.Techniker / In... Mehr anzeigen
Nürnberg, Frankfurt, Koblenz, Bonn, Meckenheim, Hybrid ... Mehr anzeigen
Bei uns lernst du mehr als nur Kaffee kochen! Mit regiocom hast du einen der größten IT-Dienstleister in Sachsen-Anhalt als starken Partner an deiner Seite, der mehr als 20 Jahre Erfahrung in der B... Mehr anzeigen
Starte Deine Zukunft im Bereich.IU Internationalen Hochschule (IU).Wir entwickeln Lösungen, die unsere Kund:innen nicht zuletzt aufgrund ihrer hohen Leistungsfähigkeit und der tiefen und nahtlosen ... Mehr anzeigen
At TechBiz Global, we are providing recruitment service to our TOP clients from our portfolio. We are currently seeking an Salesforce Service Cloud developer to join one of our clients' teams. If you're looking for an exciting opportunity to grow in a innovative environment, this could be the perfect fit for you.
Key Responsibilities:
Lead the design, configuration, and deployment of Salesforce Service Cloud and Agentforce solutions tailored to business requirements.
Analyze current customer service processes and recommend improvements leveraging Salesforce capabilities.
Integrate Salesforce Service Cloud with other enterprise systems (e.g., ERP, telephony, knowledge bases) using APIs and middleware.
Collaborate with business stakeholders, IT teams, and third-party vendors to gather requirements and deliver end-to-end solutions.
Develop and maintain technical documentation, process flows, and user guides for implemented solutions.
Provide technical leadership and best practices for customer service design, case management, and automation within Salesforce.
Conduct user training sessions and support change management activities to ensure successful adoption.
Monitor system performance, troubleshoot issues, and implement enhancements as needed.
Ensure compliance with data security, privacy, and regulatory requirements in all integrations and configurations.
Must have:
Bachelor’s degree in Computer Science, Information Systems, Business, or related field.
3+ years of hands-on experience with Salesforce Service Cloud implementation and configuration.
Proven expertise in designing customer service processes and workflows within Salesforce.
Experience with Agentforce (Salesforce Agent Console) setup and optimization.
Strong knowledge of systems integration, including REST/SOAP APIs, middleware, and data migration.
Salesforce Administrator and/or Service Cloud Consultant certification.
Excellent communication, stakeholder management, and documentation skills.
Ability to work independently and collaboratively in cross-functional teams.
Nice to have:
Experience in industries such as financial services, retail, telecommunications, or healthcare.
Familiarity with Salesforce Omni-Channel, Live Agent, and Knowledge Management modules.
Experience with third-party integration tools (e.g., MuleSoft, Dell Boomi, Informatica).
Agile/Scrum project management experience.
Additional Salesforce certifications (e.g., Platform App Builder, Advanced Administrator).
Experience with customer journey mapping and CX design methodologies.
Exposure to AI-powered service automation (e.g., Einstein Bots, predictive analytics).
