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Head of Service

Zero to One SearchBonn, DE
HomeofficeHomeoffice
VollzeitVollzeit

Join a fast-growing, investor-backed German software group bringing together four B2B SaaS businesses serving municipalities and public authorities.As the group continues to grow, they are looking ... Mehr anzeigen

Software-Architect.NET (all genders)

adessoBonn
VollzeitVollzeit

NET-Umfeld und trägst Verantwortung für deren Umsetzung in komplexen Projekten.Du bewegst dich sicher sowohl in klassischen Enterprise-Architekturen (z.Monolithen, Client-Server-Systeme, On-Prem) a... Mehr anzeigen

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Selbstständiger Überführungsfahrer um Bonn

DriiveMeBonn, Germany

Werden Sie selbstständiger Überführungsfahrermit DriiveMe Partner.Erhalten Sie Zugang zu bezahlten Fahrzeugüberführungen in ganz Deutschland, mit flexibler Organisation und erstatteten Fahrtkosten.... Mehr anzeigen

Paketzusteller (m/w/d) Troisdorf

Driver ExpressHennef, North Rhine-Westphalia

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Head of Service

Head of Service

Zero to One SearchBonn, DE
Vor 23 Tagen
Anstellungsart
  • Vollzeit
  • Homeoffice
Stellenbeschreibung

This is a remote position.

Join a fast-growing, investor-backed German software group bringing together four B2B SaaS businesses serving municipalities and public authorities. As the group continues to grow, they are looking for an experienced Head of Service to unify and scale the service organisation, lead around 20 employees, and turn Customer Support into a stronger driver of revenue and customer satisfaction.
Location: Remote within Germany, with occasional business travel.
Your Impact:

  • Lead and develop service managers and support teams across four businesses.
  • Build a unified, KPI-driven support organisation covering First to Third-Level Support.
  • Drive service revenue by developing paid offerings, improving billing processes, and introducing premium support packages.
  • Leverage AI, knowledge management, and customer satisfaction metrics to improve service quality and efficiency.

Requirements

  • 8+ years of professional experience, including 3+ years leading B2B software service or support teams.
  • Proven success in building or transforming service organisations and monetising service offerings.
  • Strong analytical and commercial skills, experience with KPIs and ticketing systems (ideally Salesforce Service Cloud), and a hands-on leadership style.
  • Fluent German and experience in a fast-paced, growth-oriented environment. Public-sector experience is not required.

Benefits

  • Real ownership: Shape the future of Customer Support across four businesses.
  • Direct impact: Report directly to the CEO, with short decision-making paths.
  • Room to grow: Play a key role in the group's continued growth and expansion.
  • Flexibility: Work remotely, with occasional office visits.
  • Attractive compensation: Competitive salary with a performance-based bonus.