Guest relation agent Jobs in Köln

Ihre Aufgaben

In dieser Position sorgen Sie für dietermingerechte und effiziente Abfertigung von Gefahrgut im Luftfrachtbereich. Zu Ihren zentralen Aufgaben gehören:

• Koordination und Überwachung aller relevanten Arbeitsschritte im Rahmen der DG-Abfertigung auf dem Vorfeld
• Fachliche Supervision der operativen Prozesse unter Einhaltung gesetzlicher und interner Sicherheitsvorgaben
• Erstellung und Pflege von Reports sowie die vollständige Dokumentation und fristgerechte Einreichung sicherheitsrelevanter Unterlagen
• Prüfung der Annahmefähigkeit eingehender Fracht unter Berücksichtigung geltender Vorschriften
• Kommunikation mit der Flight-Crew zur Abstimmung operativer Abläufe

Ihr Profil

• Körperliche Belastbarkeit: Sie können Pakete bis zu 32 kg sicher heben und bewegen
• Sprachkenntnisse: Gute Deutsch- und Englischkenntnisse in Wort und Schrift
• Führerschein Klasse B ist zwingend erforderlich
• Idealerweise Berufserfahrung im operativen Bereich der Luftfracht oder im Kundenservice
• Sorgfältige, qualitätsbewusste und strukturierte Arbeitsweise
• Wünschenswert: Erfahrung im Handling von Gefahrgut (DG) sowie eine gültige DG-Specialist-Zertifizierung oder eine vergleichbare Qualifikation

FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity employer and we are committed to a diverse and inclusive workforce in which we provide growth opportunities for all

Our Company

FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World’s Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970’s. While other companies can copy our systems, infrastructure and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today’s global marketplace.

Equity, Opportunity & Diversity (EO&D)

Our greatest asset at FedEx is our people. We are committed to building a diverse, equitable and inclusive workforce, and offer equal opportunities, fairness, and respect to all regardless of who you are. We encourage you to apply even if you feel your experience does not align with all aspects in the job description as you could be exactly who we need for this or another opportunity.

We do not tolerate discrimination or harassment based on race, color, ethnicity, national origin, religion, sex, age, genetic information, citizenship, disability, marital status, pregnancy, sexual orientation, gender identity, gender expression, or any other characteristic protected under international and national laws and regulations. We reasonably accommodate team members and third parties to ensure equal access, inclusion, and fairness across all protected characteristics.