Head of customer service Jobs in Güglingen

Valeo is a tech global company, designing breakthrough solutions to reinvent the mobility. We are an automotive supplier partner to automakers and new mobility actors worldwide. Our vision? Invent a greener and more secured mobility, thanks to solutions focusing on intuitive driving and reducing CO2 emissions. We are leader on our businesses, and recognized as one of the largest global innovative companies.

Valeos VIE Program?

The Valeo VIE Program is available to citizens of the European Economic Area (EU + Norway, Liechtenstein and Iceland) aged between 18 and 28. This program is to work for one of our subsidiaries around the world!

PLEASE NOTE :  Your application must be submitted in English to be considered by our non-French speaking teams partners at Valeo worldwide.

PLEASE NOTE :  As part of your international development, you cannot apply to a VIE assignment in the country of your citizenship

Ready to tackle the challenges of the vehicle of the future?  Join Valeo and its teams and take part in the automotive electrification, autonomous driving and connectivity revolutions around the world!

With more than , employees and a turnover of 16.4 billion, we are proud to have been the market leader in automotive suppliers for a century. The site of Bietigheim-Bissingen in Germany is focused on the Holding Group . Our  department is looking for a VIE Quality Team Support Engineer for 12 months.

Your challenges?

Your main mission is to support the Group Customer Quality Network.

Your targets of mission will be :

Coordinating weekly and monthly reporting

Assisting the Group Customer Quality Director in the realisation of objectives, especially customer response performance

Supporting Customer Champions & WINGS Warranty team on specific tasks (Mercedes Benz Cars, JLR, Nissan).

Participating in PDCA reviews with Customer Quality Network

Providing data analysis and reports for the Group Customer Quality Director

Coordinating and supporting transversal tasks (e.g. reporting standardisation, new procedure creation, training plans, customer knowledge)

Improving efficiency of activity by analysing lean reporting methods

Your main responsibilities will be :

Being the contact point for the Customer Quality Network in regards to Group requests, communications, surveys

Being the interface between Valeo Quality Head Office (Paris) and Customer Quality Network for web based activities

Managing the reporting for the Group Customer Quality Director (with the learning of indicators 3MIS, 3MR...)

Supporting the Customer Quality Network in transversal tasks

Lets talk about you

You are graduated from a master degree in engineering

You already have experience in quality

You have a fluent level of english

You ideally have programming skills (Python, VBA, Google script)

You have good communication skills, have an international mindset and are open-minded to new cultures and new ways of working and thinking

You are humble, listening, positive attitude oriented, professional, and have the sense of diplomacy

Please, don't forget to apply in English to facilitate the process with our managers.

Why Valeo?

To participate in innovative projects with our experts

To be part of an inclusive and multicultural company

For career opportunities at national or international level

To be a committed link in favor of green mobility

To find meaning in your commitment

Recruitment process in several steps : first exchange with the talent acquisition specialist, interview with your future management and then with site human resources department.  We are ready, and you ?